Inbound Call Centre Operator

2 weeks ago


Brighton, United Kingdom HEADWAY DIGITAL LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Call Center Representative.

**Responsibilities**:

- Provide product information, answer questions, and resolve customer concerns in a fair and courteous manner
- Meet or exceed performance metrics, including first call resolution rate, average handle time, and customer satisfaction
- Collaborate with other departments to resolve complex issues and improve overall customer experience
- Participate in training programs to improve product knowledge and customer service skills

**Requirements**:

- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Ability to work independently and as part of a team
- Ability to adapt to changing priorities and deadlines

Pay: From £24,865.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Brighton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 17/07/2024


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