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Inbound Call Centre Operator
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Call Center Representative.
**Responsibilities**:
- Provide product information, answer questions, and resolve customer concerns in a fair and courteous manner
- Meet or exceed performance metrics, including first call resolution rate, average handle time, and customer satisfaction
- Collaborate with other departments to resolve complex issues and improve overall customer experience
- Participate in training programs to improve product knowledge and customer service skills
**Requirements**:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Ability to work independently and as part of a team
- Ability to adapt to changing priorities and deadlines
Pay: From £24,865.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Brighton: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 17/07/2024
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