Call Center Agent

4 weeks ago

Brighton, United Kingdom MetLife UK Europe MESL Full time

**Customer Service Advisor - Individual Protection**

**Job Location**:3 days a week in the Brighton Office, 2 days from home (5 in total - Monday to Friday)

We are a company driven by a solid set of **principles**(see below) and purposes such as **diversity**, **equity**, and **inclusion**. Our working culture provides flexibility and naturally a ‘**hybrid’**working model as standard. We are part of the Women in Finance Charter, an initiative set up by the UK’s HM Treasury. We want to **benefit** from the many positives that come by having a more **diverse** working **culture **through out all levels of seniority and lines of business. Our workforce enjoys **excellent **benefits, including private healthcare, a **brilliant** pension, and a host of other **benefits** to ensure you and yours are kept safe and protected.

**MetLife Success Principles**
- **Build Tomorrow **- We change and innovate for sustained performance
- **Win Together**:

- We collaborate and empower each other to succeed
- **Own It** - We deliver for our customers

As a call centre professional, you’ll be joining a business that is expanding, cares about the community and the environment. As a call centre professional, you will get a 9% pension as standard, increasing to 13% company max contribution (plus your 4% = a 17% pension). As a call centre professional, you can also get up to 31 days holiday, hybrid working, life assurance - employee, income protection, private medical insurance, mortgage advice, gadget cover, life assurance - partner, critical illness, travel insurance and dental cover.

**Role Value Proposition**:
Working within the Individual Customer Service Team, supporting our Individual Protection business line, the call centre role is responsible for delivering an exception customer service and first point of contact for our customers and advisers.

Promote and create a relationship between MetLife and our clients by actively supporting MetLife’s Insurance products and services in accordance with corporate guidelines.

The role will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances, discuss alternative solutions available so they retain their existing policies and more importantly the benefits provided.

The role involves both inbound and outbound calls within a demanding yet rewarding environment.

**Essential Business Experience**

Required:

- Experience of using a strong customer focus, with passion for ensuring the customer receives the right support and solutions

Preferred:

- Experience gained within an insurance industry.
- Strong knowledge of protection products and their usage in the market.

**Essential Technical Skills**:
Required:

- Ability to empathise and adapt personal style to diverse customer needs
- Articulate, excellent verbal telephone manner and good written communication skills
- Attention to detail
- A team player, with ability to use initiative
- Ability to work within strict deadlines
- Enthusiastic and motivated
- Numerate

MetLife will assist in the funding of Professional Fees for employees where it is relevant and aligned to your position within the organisation. MetLife reserve the right to make a judgement on whether the subscription is relevant or not to your role as well as cease the payment at any time. This type of subscription will not incur “benefit in kind” tax.

AllTogetherPossible

To view our MetLife Job Applicants Privacy Notice please click Privacy policy (metlife.co.uk)

**At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.**

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Brighton, BN1 4FR: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Brighton, BN1 4FR

Reference ID: 130492

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