Repairs Helpdesk Customer Service Advisor

2 months ago

Brighton and Hove, United Kingdom Brighton & Hove City Council Full time

**Repairs Helpdesk Customer Service Advisor**: Posted on 6 June 2023 Apply
- Directorate BHCC: Housing, Neighbourhoods and Communities
- Salary £29,417 - £29,957 total pay including 5.5hrs p/w contracted overtime
- Contract Permanent

**Location**:
Housing Centre, Moulsecoomb, Brighton

**Job Summary**:
- Job reference- orbis/TP/226098/33460-
- Positions available- 2-
- Working hours- 37 hours plus 5.5 hours contracted overtime/ 17 hours-
- Closing date- 29 June 2023-
- Job category- Customer Services-
- Organisation- Brighton & Hove City Council**Job introduction**:
Are you passionate about providing excellent customer service? If so, why not join our team providing the first point of contact for residents reporting repairs and requesting updates on their existing repairs?

If you’re a looking for an opportunity to use your skills and to work in an environment where no two days are the same, we would like to hear from you.

Two positions available;
37 hours per week plus 5.5 hours of contracted overtime

17 hours, 12 months fixed term (Pro rata salary between £24,054 & £24,496)

**About the role**:
**What will I be doing?**
- Responsible for providing accurate information, advice and assistance to our residents.
- Using our in house IT systems, issuing jobs accurately and assigning these to the relevant trade team
- Liaising directly with other teams within the council, both verbally and in writing.
- Conducting customer surveys via outbound calls
- Providing excellent customer service

**What we are looking for**
- Strong communication and empathy skills
- A good standard of IT skills
- A high level of attention to detail
- A genuine passion for helping others
- Ability to work as part of a team but also able to work under your own initiative
- Ability to work under pressure
- Someone who is comfortable interacting with a wide range of people from a variety of backgrounds and some who may be vulnerable

**In return for your skills and hard work, we offer**:

- A standard working week of 37 hours per week plus 5.5 hours of contracted overtime (Monday - Friday 08.00 - 17.00).
- A full induction with on-going development
- Paid annual leave
- Pension scheme

**Additional information**:
For part time applicants, where your working week is less than the council’s basic 37 hour week, contracted overtime rated pay will not form part of your working hours. This is because overtime rated pay is payable for hours worked in excess of the council’s basic 37 hour week. Your starting salary will be pro rata based on the basic annual salary elements of pay between £24,054 & £24,496.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

**Company information**:
**Encouraging a diverse workforce**

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

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