Fm Helpdesk Customer Service Advisor

3 weeks ago


Tyne and Wear, United Kingdom Resourcing Group Full time

FM Helpdesk Customer Service Advisor for Newcastle Upon Tyne, NE12 8BU

Full time Customer Service Advisor on the FM Helpdesk Fully flexible required - this is predominantly a day shift role however we are operational 24/7 365 days per annum so there may be a requirement for out of hours working occasionally. Shift pattern in place.

**Pay rate**: £10.25 per hour PAYE

**Duration**: 1 year contract

Working hours 8 hours per day between 0600-2000, 5 days per week.

Must be able to work remotely as well as travel into the office.

**Work Hours**: Start Time 06:00

**Work Hours**: End Time 20:00

**Job Description**:
These requests are facilities management within a business.

These can be minor or major requests depending on the issue.

It will be your responsibility to obtain as much information as possible from the requestor e.g., details of the fault, location, severity, and log this accurately on one of our systems.

Attention to detail, quality customer service, effective questioning, and the ability to use multiple IT systems are all the skills required to successfully perform on the helpdesk.

Resourcing Group is acting as an Employment Business in relation to this vacancy.



  • Newcastle upon Tyne, United Kingdom Blue Arrow Full time

    Our client is currently looking for a FM Helpdesk - Customer Service Advisor to provide support to our Facilities Management Helpdesk located at our Shared Service Centre (SSC). Job Title: FM Helpdesk Customer Service Advisor Length of contract: ASAP - 16/4/2024 Pay: £10.90 p/h (PAYE) Base Location: Quorum Business Park. You'll be flexible with your...


  • Newcastle upon Tyne, United Kingdom MSP Direct Sourcing Full time

    **Job title**: FM Helpdesk Customer Service Advisor **Location**: Q10 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU **Length**: 12 months **Work hour**: 08.00 - 17.00 Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking Customer Service Support on behalf of a well established organisation on a 12 months...


  • Newcastle upon Tyne, United Kingdom MSP Direct Sourcing Full time

    **Job title**: FM Helpdesk Customer Service Advisor **Location**: Q10 Quorum Business Park, Newcastle Upon Tyne, NE12 8BU **Length**: 12 months **Work hour**: Weekends Shift (5 hour shifts on Saturday and Sunday / 10 hour shifts on Saturday and Sunday / a Sunday with some evening hours through the week / a Saturday with some evening hours through the...


  • Tyne and Wear, United Kingdom Resourcing Group Full time

    Hi, Greeting of the day, Hope you are doing great ! This is Shahina from Resourcing Group, if you are interested in below job profile kindly **send your updated CV **and let me know your best time to contact you. **Job Title **:Customer Service Supervisor **Actual Work Location **:Newcastle, NE12 8BU*** **Job Duration **:Temp to Perm **Job Timing...


  • Newcastle upon Tyne, United Kingdom Carbon60 Global Full time

    Are you looking for an opportunity where you will be learning every day? Are you hardworking and ambitious? We are looking to hire a Help desk Customer Service Advisor for an industry leading FM provider. This is an excellent opportunity to join an organisation with great training and development opportunities. **ROLE: Help desk** Customer Service...


  • Sunderland, Tyne and Wear, United Kingdom JLA Limited Full time €21,000

    Customer service advisor - 37.5 hours a week We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers. If you enjoy working with...

  • Helpdesk Advisor

    7 days ago


    Newcastle upon Tyne, United Kingdom HR GO Recruitment Full time

    **Helpdesk Advisor** These requests are facilities management within a business. These can be minor or major requests depending on the issue. It will be your responsibility to obtain as much information as possible from the requestor e.g., details of the fault, location, severity, and log this accurately on one of our systems. **Key Responsibilities**:-...


  • Tyne and Wear, United Kingdom Cpl Full time

    Role: Customer Service Advisor Rate: £20,000 - £23,500 Duration: 6 month to full time Location: Newcastle – NE27 0BYJob Description:Do you want to work for a company who delivers excellence for our Customers and Colleagues?A company who focuses on our new core values:DeliverCollaborateCommunityCareDo the right thingWe have a long-established...


  • Newcastle upon Tyne, United Kingdom Multi TradesRecruitment Full time

    Multi Trades Recruitment is looking for a Customer Service Supervisor to join our team in Newcastle, NE12 8BU on a permanent basis. This is a full-time role working on a shift rotation. On offer is a salary banding of £22,500 - £25,000 dependent upon skills and experience. With the addition of a 10% shift allowance. You’ll need to work flexibly with...


  • Newcastle upon Tyne, United Kingdom Blue Arrow Full time

    We're recruiting for a Helpdesk Administrator/ Operator for a client of ours based in Newcastle city centre. The main role of a Helpdesk Administrator/Operator is to support the delivery of a professional and customer focussed helpdesk service to all university staff and students. This role is for an initial 2-week period but there is a likely chance it...


  • Newcastle upon Tyne, United Kingdom Blue Arrow Full time

    We're recruiting for a Helpdesk Administrator/ Operator for a client of ours based in Newcastle city centre. The main role of a Helpdesk Administrator/Operator is to support the delivery of a professional and customer focussed helpdesk service to all university staff and students.This role is for an initial 2-week period but there is a likely chance it may...


  • Newcastle upon Tyne, United Kingdom Blue Arrow Full time

    We're recruiting for a Helpdesk Administrator/ Operator for a client of ours based in Newcastle city centre. The main role of a Helpdesk Administrator/Operator is to support the delivery of a professional and customer focussed helpdesk service to all university staff and students.This role is for an initial 2-week period but there is a likely chance it may...


  • Gateshead, Tyne and Wear, United Kingdom M Group Services Full time

    We’re looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to our customers...


  • Sunderland, Tyne and Wear, United Kingdom Pendragon PLC Full time

    Customer Service Advisor Location: Nissan Sunderland Part Time Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Are you a confident customer service superstar who’s...


  • Sunderland, Tyne and Wear, United Kingdom Barclays Full time

    Customer Service Advisor Sunderland As a Barclays Customer Service Advisor within BPMS Operations, you will deliver first class customer service to Corporate and Small Businesses (SME). Within this role, you will work with your team to provide first point of contact for customers resolving all customer queries, complaints, and product support. The...


  • Tyne and Wear, United Kingdom Newcastle Building Society Full time

    **About the Role** - **We have a range of flexible opportunities available working in our contact centre including options for fully remote working.**_ - **Are you based in the North East of England and looking to work from home? We can chat to you about how this role can work for you.**_ Our Customer Service Centre processes a large range of customer...


  • Gateshead, Tyne and Wear, United Kingdom Central Employment Agency Full time

    Central Employment is thrilled to announce its collaboration with a pioneering client dedicated to transforming industry norms. We are currently seeking a diligent and customer-oriented individual to fill the role of Customer Service Advisor within this innovative team. Duties & Responsibilities: Professionally handle inbound calls from customers and...


  • Sunderland, Tyne and Wear, United Kingdom Pertemps Full time

    We urgently require a number of call centre-based Customer Service Advisors. June Starts!Based in officeDoxford Park, Sunderland37.5 hrs per week (Full Flexibility required)Excellent transport links and free parkingGreat onsite facilitiesFull training providedThis is a 12 week temporary assignment with some opportunities for longer fix term contracts. You...


  • Hebburn, Tyne and Wear, NE31, Newcastle Upon Tyne, United Kingdom M Group Services Full time

    We’re looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to our customers...


  • Gateshead, Tyne and Wear, United Kingdom Ingenia Resourcing and Recruitment Ltd Full time

    Are you a fully experienced Motor Dealer Service Advisor? As a Service Advisor working for this franchised dealer, you will be required to handle customer enquiries, book customers in, produce job cards, see customers in, obtain fleet authorisations, price up and sell additional work, keep customers informed of progress/delays, invoice, handle payments and...