Clerical Officer

3 months ago


Manchester, United Kingdom The Christie NHS FT Full time

DUTIES AND RESPONSIBILITIES Using MEDWAY, Radiology Information System (RIS) and Clinical Web Portal (CWP) patient administration systems and learning how to use as a reference tool. Responsible for receiving patients at reception. Attending patients in RIS and informing appropriate staff of their arrival and dealing with any concerns the patient might have. Responsible for the receipt of requests via CWP.

Constant reviewing and updating of the CWP system are required for incoming messages regarding requests and following agreed escalation policies when appropriate. Orders to be printed, processed, and actioned as required, and outside imaging checked. Communicate sensitive information in a diplomatic manner with departments both internally and externally. Assisting across the department with sending out letters and distribution of Radiology examination literature to patients.

In times of severe staffing shortages, may be called upon during lunchtime cover to assist with answering phone calls and taking messages for staff to deal with on their return. Monitoring and maintain appropriate levels of stationery including patient information leaflets, highlighting when stocks are low. Obtaining case notes, images, and reports for radiologists within the department for specialist examination reviews. To maintain and improve communication links between Radiology and other departments throughout the Trust.

Undertake any other duties commensurate with the post, within reason, when called upon by the Office Administrator, Secretarial & Clerical Team Leader and Directorate Operational Managers to assist in maintaining a high standard of service, following appropriate training. To participate in the Trusts mandatory training. To ensure that confidentiality is maintained at all times of all written, verbal, and electronic information in line with the Trust policies; awareness of data protection and General Data Protection Regulations (GDPR). To show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues, concerns or complaints.


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