Clerical Officer

5 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

An excellent opportunity is now available to work as part of the Central Administration Team as a clerical administrative officer ensuring that patients coming into the departments are dealt with in an efficient, timely and courteous manner. Supporting the medical staff and using the Care flow patient administration system. Working in a large admin and clerical team you will be integral to the running of the central admin functions, supporting our patients christie experience.

Full training and support will be given.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

Responsible for registering and triaging new patients to The Christie on the appropriate patient administration system including routine use of case note tracking system

Adhere to all written instructions on the proforma with regards to scheduling and booking of appointments

Responsible for the retrieval of outside notes and films and reports as requested

To contact patients by phone with regards to their appointments and to annotate in CWP

To book patients’ transport as per protocol and request interpreters as appropriat

File all relevant paperwork into patient case notes appropriately

Print out and copy relevant paperwork that has been requested via the SARs team.

Collate and disseminate all incoming and outgoing correspondence appropriately

To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patient’s treatments and appointments, and effectively communicate queries from patients, GPs, Hospices, and other outside agencies

Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust

Show compassion and understanding when exposed to destressing/emotional and unpleasant circumstances taking personal action/escalation to resolve patient issues concerns or complaints

Communicate sensitive information in a diplomatic manner with departments both internally and externally

Work flexibly on a rota as and when required

Work independently at times.

General reception duties booking patients into clinics and outcoming appointments

Contribute to the training of new members of staff within a given area as required

Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.

Undertake general clerical tasks as delegated by the Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team.

Ensure that confidentiality is maintained at all times of all written, verbal and electronic information in line with the Trust policies; awareness of data protection and General Data Protection Regulations (GDPR).

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