Service Administrator

2 weeks ago


Cheltenham, United Kingdom BMW Group Retail Full time

Cotswold Cheltenham is looking for a Service Administrator.

**Your role**

The role will include preparing paperwork for handover packs, providing estimates for online/telephone enquiries and providing support for service advisors/call centre. Additionally, assist the team with the preparation of New and Used BMW and MINI vehicles, and the role is central to the swift authorisation and completion of all mechanical and SMART repairs.

You will be responsible for:

- To complete customer/internal estimates with accurate flat rates and prices.
- To raise job cards and check vehicles for recalls, technical campaigns and review indicators.
- Ensure all jobs are costed accurately and internal invoices are raised in a timely manner.
- To provide support for service advisors/call centres.
- Provide estimates for online/telephone enquiries.
- To order parts in advance and on the day.
- Organise rebooks ensuring necessary paperwork is attached.
- Have the ability to multi-task and change to situations and follow processes.
- Any other duties as agreed with the Service Manager or Service Administration Supervisor from time to time.

Working Hours: 40 Hours per week Monday to Friday

**Your profile**
- Excellent communication skills
- Dedicated to providing the best in customer care.
- A well-presented individual with a desire, character, and attitude to succeed.
- Committed to customer care and retention.
- Strong organisational skills

**Rewards**
- 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
- Health & Wellbeing benefits
- Life Assurance
- Employee Recognition Program
- Employee Car Scheme
- Staff Discounts
- Employee Benefits include discounts on retailers, restaurants & cinemas
- Referral Programme
- On-Site parking
- Company Social Events
- Pension Scheme
- Cycle to work Scheme
- Long Service awards
- In-house, manufacturer-accredited & professional training

Similar searches: BMW, Permanent, Full-time, Competitive, Other

**Retailer**

Cotswold Cheltenham

**Location**

Cheltenham

**Salary**

£24,600 - £25,800

**Ref**

ServiceAdmin

**Starts**

26 May 2023

**Closes**

30 Jun 2023

**Brand**

BMW

**Contract Type**

Permanent

**Hours**

Full-time

**Business Area**

Other



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