Customer Services Administrator

3 weeks ago


Cheltenham, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - Customer Service**Title**:

- Customer Services Administrator**Contract type**:

- QA Ltd Permanent**Job advert**:
**Customer Services Administrator**

**Cheltenham (hybrid/remote - 3 days in office)**
- Have you got valuable customer service and administration experience? Looking for an exciting step forward with supportive and professional team?
- QA could be the right place for you We’re the UK’s leading IT digital skills provider for tech training across all verticals and we’re experts in reskilling, upskilling our learners Looking for a good work/life balance? We offer that too**What is the role?**
- You will be a Customer Services Administrator for us, acting as the first point of contact and providing support to specified clients - You’ll be responsible for coordinating internal resources to ensure tasks are delivered in in line with required outcome’s**What will I be doing day-to-day?**
- You will be part of the programmes team, supporting with customer service and administration across the whole portfolio of clients
- You will be responsible for onboarding of apprentices, the joining process, organising bookings, dealing with evaluations where necessary
- You will be liaising internally with different stakeholders and maintaining strong relationships with the team
- You will interrogate relevant systems to produce reports for clients to support the management of their programmes and events
- You may be travelling to support live events taking place
- You will escalate risks to ensure appropriate action is taken to mitigate them

**What are the skills and requirements needed for this role?**
- Customer services background in any industry
- Administration background in any industry
- Experience dealing with stakeholders internally/externad
- Business acumen needed - prior experience with Excel, MS Office and similar
- Attention to detail and organisation skills required
- Accuracy skills required

**What We'll Do For You**:
**I am interested, what happens next?**-
Vacancy location

**Location**:

- South West, Gloucestershire, Cheltenham (Delta House)General information

**Reference **:1000006668



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