Call Centre Booking Clerk

2 weeks ago


SouthendonSea, United Kingdom Mid and South Essex NHS Foundation Trust Full time

An exciting opportunity has arisen for an enthusiastic and dynamic individual to join our team. The post holder will work under mínimal supervision, being the first point of contact for patients calling in to book hospital appointments or with appointment related queries.

The Call Centre is a team of 20 staff responsible for the registering or new patient referrals and outpatient appointment bookings.

We work closely with all specialties across the Trust to ensure their appointment booking requirements are met.

In addition to the incoming telephone calls, there is a large aspect of administration duties in regards to processing patient referrals, updating patient records and reporting which is shared out amongst the team.

We are based approximately 2 miles from the main hospital site.



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