Customer Success Associate
5 months ago
**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid or part time
**Salary**: up to £22,000
**Start**: ASAP
ASL (Automated Systems Group Ltd) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 9000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.
The role of Customer Success Associate is varied, with a focus on customer service delivery and related tasks, required to support the day to day operation of the business.
**KEY RESPONSIBILITIES**
- Provide excellent customer service both internally and externally communicating professionally at all times, using a variety of communication methods
- Handle a high volume of inbound telephone calls, processing customer requests
- Work with the ASSIST and dispatch teams to effectively respond to service requests
- Interact with customers to provide and process information as requested
- Promote ASL’s products and services e.g ECO boxes,
- Assist with the collection and processing of meter readings
- Maintain and update customer records with relevant current information
- Provide customer support when and where required
**KEY MEASUREMENTS**
- Meeting departmental deadlines and achieving objectives
- Accurate and timely query resolution
- Acknowledge requests and queries within 24 hours
**SPECIAL REQUIREMENTS**
- Strong communication skills
- A passion for providing excellent customer service
- Good team player, demonstrating flexibility and adaptability
**IN RETURN WE OFFER**:
- Working hours Monday - Friday, 9:00am - 5:30pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Employee Assistance Programme
- Volunteering leave policy
- 10% TradePoint (B&Q) discount
- Free parking
**Job Types**: Full-time, Part-time, Permanent
**Salary**: Up to £22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Ely, CB7 4EX: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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