Customer Service Associate

2 days ago


Ely, Cambridgeshire, United Kingdom Sainsbury's Full time

We are seeking a skilled and diligent Customer Service Associate to join our team. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and working in a fast-paced environment.

About the Role

As a Customer Service Associate, you will be responsible for providing top-notch service to our customers by assisting them with their online orders, resolving any issues that may arise, and ensuring that they have a seamless shopping experience.

Key Responsibilities:

  • Assist customers with their online orders, including answering questions, resolving issues, and providing guidance on products and services.
  • Process customer transactions accurately and efficiently, ensuring that all orders are fulfilled promptly and correctly.
  • Work collaboratively with other teams to resolve customer complaints and issues in a timely and professional manner.
  • Stay up-to-date with company policies, procedures, and products to provide expert advice to customers.

Requirements:

  • A minimum of 18 years of age (or older, depending on the shift schedule).
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Basic computer skills and ability to learn new technology quickly.

What We Offer:

  • A competitive market-leading rate of pay.
  • A great range of benefits, including a nightshift premium, discount card, free food and hot drinks, generous holiday entitlement, and shopping discounts.
  • Opportunities for career advancement and professional development.

About Us

Sainsbury's is a leading retailer committed to delivering exceptional customer experiences and making a positive impact on our communities. We pride ourselves on our inclusive and supportive workplace culture, where every colleague has the opportunity to grow and succeed.



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