Customer Service Representative

4 weeks ago


Ely, Cambridgeshire, United Kingdom Kameo Recruitment Ltd Full time

Job Title: Customer Support Advisor

Job Summary: We are seeking a skilled Customer Support Advisor to join our team at Kameo Recruitment Ltd. As a Customer Support Advisor, you will be responsible for providing an efficient and effective telephone support service for customers, ensuring that internal and external queries are dealt with promptly and efficiently to build, maintain, and develop customer relationships which exceed expectations.

Key Responsibilities:

  • Provide an efficient and effective telephone support service for customers.
  • Utilise troubleshooting and diagnostic skills to try to resolve technical problems.
  • Ensure that fault call visits are scheduled effectively, ensuring all workload is allocated to maximise productivity and minimise costs.
  • Liaise with technicians, contracts, account managers and finance teams to ensure seamless communication and issue resolution.

Requirements:

  • Strong customer services/sales background.
  • Ability to work in a team environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

What We Offer:

  • A dynamic and supportive environment.
  • A great work atmosphere.
  • 37.5 hours per week, 8.30am – 5pm.
  • Hybrid working: 3 days in the office and 2 days at home.


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