Scheduler

6 months ago

Salford, United Kingdom VUE Group Full time

**Heard of us?**

VUE has always been about being easy to work with, accessible and practical, with solutions that are intuitive, simple to use and easily adopted.

From our beginnings in **1999**, we have built expertise based on real-world experience. With us you have robust solutions from an **established**, **dependable** **partner**, delivering in-house installation, software and customer support that keep your needs front and centre.

VUE remains a **family company **founded and based in the UK. We have a dynamic outlook, and our work is underpinned by values of **care**, **integrity**, a **one-team** mentality and striving for **excellence**.

**The Opportunity**

This customer facing service position handles the scheduling of engineers to install new kits and fix service faults, both of which are essential to our operations department functioning in a highly efficient way. We are looking for a highly organised, confident, self-starter who is a good listener and has a logical and problem-solving mind to ensure our customers and stakeholders feel we are offering them the best possible service and that any issues and concerns are resolved professionally and in a timely fashion.

We would love to welcome you to our Salford office, working hours of Monday to Friday, 37.5 hours a week.

**Your responsibilities day to day will be**
- Plan and prioritise new installations and service calls, with a focus on responding to customer requirements swiftly and with an ethos of “getting it right first time”
- Professional and positive communication skills to both internal and external stakeholders
- Constantly looking for means to raise the bar when it comes to customer satisfaction
- Work with your teammates to achieve daily and weekly targets
- Able to probe, identify and diagnose customer issues
- Regularly work with our sales, technical, production and finance teams to best respond to customer needs
- Manage, organise and update relevant diaries and documentation
- Proactively strive to perform all tasks in a highly accurate and proficient manner, ensuring customer service is at the forefront of your considerations
- Adhere to stated policies and procedures relating to health and safety, and quality management

**What do we expect of you?**
- Highly organised individual
- Motivated team player who is a confident self-starter
- Problem solver with a pro-active approach and “can do” attitude
- Ability to prioritise and keep to deadlines within a fast-paced environment
- Able to use initiative with a clear willingness to learn
- Able to keep calm and think logically whilst under pressure
- Hands-on individual that is happy to ‘roll up their sleeves’ who is keen to resolve any problems or issues that may arise
- A strong desire to make their mark on a growing business through continuous improvements to systems and processes
- Excellent communicator
- Excellent attention to detail

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers
- A fast-growing organisation that defines itself as being agile and innovative with a commitment and drive to being the best in our industry
- A drive for continuous improvement, which you will be empowered to get behind from day one
- A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment
- A commitment to building an environment that welcomes individuals who embrace progressive values and a 'One Team' ethos

**Job Types**: Full-time, Permanent

Pay: From £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Salford, M50 2UE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Scheduling and/or Booking of drivers or engineers?: 1 year (required)

Work Location: In person

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