Helpdesk Scheduler
4 weeks ago
Helpdesk Scheduler
Location: Salford
Salary: £26,000 to £28,000
Hours: 8am – 5pm, Monday to Friday
Are you a dynamic coordinator with a knack for scheduling and resource management? Join our team in Salford as a Service Scheduling Coordinator and be part of a company that values your skillset and commitment
What’s In It For You?
* 33 Days Holiday (including bank holidays) plus your Birthday off
* Scope for progression
* Auto-enrolment Pension
* Death in Service Insurance: 4x your salary
* Extensive Healthcare & Wellbeing Package:
* Private Medical Insurance (no excess)
* Dental & Optical cash-back scheme
* Employee Assistance Program
* Virtual GP access
* Annual health screening and discounts
* Enhanced Family Leave
* Free Onsite Parking and Gym Access
* Company Events
* Employee of the Month and Long Service Awards
* Referral Bonus
Key Responsibilities:
* Schedule & Monitor: Oversee and manage mobile engineers’ schedules, ensuring they have full, productive diaries.
* Job Assignment: Allocate service requests from customers, engineers, Job Logic PPM, and statutory requirements.
* High Priority Jobs: Take ownership and triage high-priority tasks with guidance from Operations and Technical teams.
* Daily Review: Regularly review schedules to meet PPM demands efficiently.
* Communication: Liaise with contracts teams and adjust schedules based on service request fluctuations.
* Escalation & Compliance: Address non-compliance issues with engineers and support monthly performance reviews.
* Service Accuracy: Maintain accurate information in Job Logic and customer portals.
What You’ll Bring:
Essential Skills & Experience:
* Prior experience scheduling for a team of mobile, distributed engineers
* Proficiency with a Computer Maintenance Management System (CMMS)
* Strong computer skills, especially in MS Office
* Ability to answer phone calls from clients and engineers, planning scheduled maintenance and handling reactive calls
Ready to join a company with a fantastic benefits package and plenty of room for growth? Apply today
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