Technical Support Specialist

3 months ago

Brighton, United Kingdom Biamp Full time

**The role, at a glance**:
**How you’ll contribute**:

- Troubleshoot, diagnose, and resolve a broad range of technical issues
- Coordinate returns and repairs of Biamp products as necessary
- Provide design advice to customers that are designing AV systems with Biamp products
- Identify and escalate priority issues to Applications Engineers
- Accurately process and record customer interactions using tech support case tracking software
- Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets required within the professional AV industry

**You’ll also support with**:

- Creating and editing technical documentation
- Assisting in occasional proofreading and revision of technical documentation, online training courses, and online knowledgebase articles
- Assisting in maintaining organization and functionality of department’s test equipment
- Other duties as assigned by your supervisor
- Experience, interest, and/or serious passion for professional audio, video, control, and IT systems and equipment
- Experience in the professional AV or IT industry or other customer support role
- Excellent interpersonal skills and a love for solving complex technical issues
- Bachelor's degree a plus

**Work environment**:

- This is an onsite position based in Brighton, UK.
- Occasional travel, both domestic and international

**What we offer**:

- Biamp offers competitive pay plus fantastic benefits.

**Who is Biamp?**

We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

- Biamp connects people through extraordinary audiovisual experiences._

**About our company**:
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
- Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

74qGfnPqLE

  • Technical Support Specialist

    11 hours ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT systems are running smoothly.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    8 hours ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT systems are running smoothly.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a Technical Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting complex technical issues, and escalating issues to senior technical staff as needed.Key...

  • Technical Support Specialist

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met and exceeded.Key ResponsibilitiesTechnical Support: Provide timely...

  • Technical Support Specialist

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their IT needs are met and exceeded.Key ResponsibilitiesTechnical Support: Provide timely...

  • Technical Support Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom ARC IT Recruitment Full time

    Position OverviewTechnical Support Specialist - 12-month Fixed Term ContractLocation: Flexible hybrid working arrangementSalary: £45,000, depending on experienceThis is an exciting opportunity for a dedicated Technical Support Specialist to join a dynamic and innovative global eCommerce organization that excels in digital retail advancements. In this role,...

  • Technical Support Specialist

    2 weeks ago

    Brighton, United Kingdom CV Screen Ltd Full time

    Company Overview:CV Screen Ltd is seeking a skilled Technical Support Specialist to join a prominent organization within the music and performing arts industry.Role Overview:We are in search of an IT professional who is eager to learn, deliver exceptional IT services, and thrive in a creative and relaxed atmosphere. This role will involve supporting the...

  • Technical Support Specialist

    1 week ago

    Brighton, Brighton and Hove, United Kingdom BIMM Institute Full time

    Job Summary:BIMM Institute is seeking a skilled Technical Support Specialist to join our team and ensure the smooth operation of technology services across our campus.About the Role:As a Technical Support Specialist, you will play a crucial role in maintaining the technical customer service experience on our campus. Your efforts will contribute to the...

  • Technical Support Specialist

    1 day ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    About the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Resolve complex IT issues and escalate as neededEnhance the...

  • Technical Support Specialist

    1 day ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    About the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Resolve complex IT issues and escalate as neededEnhance the...

  • Senior Technical Support Specialist

    12 hours ago

    Brighton, Brighton and Hove, United Kingdom Jago Consultants Full time

    We are working with a well-established IT consulting firm, Jago Consultants, who are looking to appoint an experienced Senior Technical Support Specialist to oversee their team.As a Senior Technical Support Specialist, you will be responsible for overseeing the team of technical support engineers, analyzing and resolving in-depth technical issues that arise....

  • Senior Technical Support Specialist

    9 hours ago

    Brighton, Brighton and Hove, United Kingdom Jago Consultants Full time

    We are working with a well-established IT consulting firm, Jago Consultants, who are looking to appoint an experienced Senior Technical Support Specialist to oversee their team.As a Senior Technical Support Specialist, you will be responsible for overseeing the team of technical support engineers, analyzing and resolving in-depth technical issues that arise....

  • Technical Support Specialist

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Job DescriptionJob Title: 2nd Line SupportCompany: Clearline Recruitment LtdLocation: Remote (Hybrid)Job Type: Full-timeSalary: £30,000 - £35,000 per annumJob SummaryWe are seeking a highly motivated and experienced 2nd Line Support professional to join our team. As a 2nd Line Support specialist, you will be responsible for providing technical support to...

  • Technical Support Specialist

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Clearline Recruitment Ltd Full time

    Job DescriptionJob Title: 2nd Line SupportCompany: Clearline Recruitment LtdLocation: Remote (Hybrid)Job Type: Full-timeSalary: £30,000 - £35,000 per annumJob SummaryWe are seeking a highly motivated and experienced 2nd Line Support professional to join our team. As a 2nd Line Support specialist, you will be responsible for providing technical support to...

  • Technical Support Specialist

    2 days ago

    Brighton, United Kingdom Clearline Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a 2nd Line Support professional, you will play a critical role in resolving complex IT issues and providing exceptional customer service to our clients.Key ResponsibilitiesResolve complex IT issues, escalate as needed,...

  • Technical Support Specialist

    2 days ago

    Brighton, United Kingdom Clearline Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Clearline Recruitment Ltd. As a 2nd Line Support professional, you will play a critical role in resolving complex IT issues and providing exceptional customer service to our clients.Key ResponsibilitiesResolve complex IT issues, escalate as needed,...

  • Technical Support Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Cision Full time

    Become a part of Cision, a prominent technology organization that prioritizes the advancement and development of its workforce. We are in search of a Technical Support Specialist to deliver exceptional customer service and technical assistance to users around the globe. This position entails aiding users with both hardware and software challenges, engaging...

  • Technical Support Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Paxton Access Full time

    At Paxton, we pride ourselves on being at the forefront of innovation, leveraging cutting-edge technology to deliver superior solutions for our clients. With nearly four decades of experience, our global team of over 400 professionals is dedicated to excellence.We foster a dynamic workplace culture that emphasizes employee well-being and development. Our...

  • Administrative Support Specialist

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly motivated and organized individual to join their team as a permanent Administrator. This is an exciting opportunity to work with a reputable healthcare business based in Brighton, providing specialist services in partnership with the NHS.Key ResponsibilitiesFirst Point of Contact: Handle...

  • Event Technical Support Specialist

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom ATG Entertainment Full time

    Event Technical Support SpecialistJoin Our Team at ATG EntertainmentAbout Us: ATG Entertainment is a leader in the live performance sector, dedicated to transforming creative visions into reality. Our commitment to excellence ensures that audiences experience unforgettable performances in our prestigious venues, complemented by outstanding hospitality.The...