Technical Support Specialist

5 months ago

Brighton, United Kingdom Biamp Full time

**The role, at a glance**:
**How you’ll contribute**:

- Troubleshoot, diagnose, and resolve a broad range of technical issues
- Coordinate returns and repairs of Biamp products as necessary
- Provide design advice to customers that are designing AV systems with Biamp products
- Identify and escalate priority issues to Applications Engineers
- Accurately process and record customer interactions using tech support case tracking software
- Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets required within the professional AV industry

**You’ll also support with**:

- Creating and editing technical documentation
- Assisting in occasional proofreading and revision of technical documentation, online training courses, and online knowledgebase articles
- Assisting in maintaining organization and functionality of department’s test equipment
- Other duties as assigned by your supervisor
- Experience, interest, and/or serious passion for professional audio, video, control, and IT systems and equipment
- Experience in the professional AV or IT industry or other customer support role
- Excellent interpersonal skills and a love for solving complex technical issues
- Bachelor's degree a plus

**Work environment**:

- This is an onsite position based in Brighton, UK.
- Occasional travel, both domestic and international

**What we offer**:

- Biamp offers competitive pay plus fantastic benefits.

**Who is Biamp?**

We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

- Biamp connects people through extraordinary audiovisual experiences._

**About our company**:
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
- Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

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