IT Technical Support Specialist
1 month ago
At Focus Group, we're seeking an experienced IT Technical Support Engineer to join our team in Brighton. As an onsite IT support engineer, you'll be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.
Key Responsibilities:
- Manage and resolve technical issues, including hardware and software problems, network connectivity issues, and other IT-related concerns.
- Provide excellent customer service, ensuring that clients are satisfied with the level of support they receive.
- Collaborate with our team to identify and implement solutions to improve our IT services and support processes.
- Stay up-to-date with the latest IT trends, technologies, and best practices to ensure our clients receive the best possible support.
Requirements:
- Previous experience in an IT support role, preferably in a similar industry.
- Strong knowledge of Windows Desktop (7, 8, 10, 11) and troubleshooting skills.
- Experience with Active Directory, Exchange, Office 365, Group Policy, DNS, network domains, backup solutions, virtualization, firewalls, and routers.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Full UK driving license to travel between client sites.
What We Offer:
At Focus Group, we're committed to creating a positive and inclusive work environment where our employees can thrive. We offer a competitive salary, excellent benefits, and opportunities for professional growth and development.
We're proud to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
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