Service Delivery Officer

3 days ago

Swindon, United Kingdom BCS, The Chartered Institute for IT Full time

BCS, The Chartered Institute for IT, is committed to making IT good for society. We use the power of our network to bring about positive, tangible change. We champion the global IT profession and the interests of individuals, engaged in that profession, for the benefit of all.

We are recruiting a Service Delivery Officer to join our Service Delivery team, in a permanent capacity, working full-time at our Swindon offices located on key transport links in the town centre.

**Role context and purpose**:
Work as part of a team on a rota basis to deliver, within laid down service levels, a high quality service to all BCS customers complying with the BCS Regulations. Liaise with internal/external customers to constantly improve efficiency and effectiveness.

**Key Responsibilities**:

- Complete the quality log with relevant information, identifying and implementing corrective actions in a timely manner, ownership of each entry until resolution or escalating via handover where necessary;
- Provide excellent service to our customers, delivering high quality to set timelines. Communicate effectively through all communication channels available;
- Maintain an up-to-date knowledge and understanding of all registration channels, and the relevant regulatory and audit requirements. Ensuring compliance is maintained through team knowledge, processes, procedures, and documentation;
**Who we are looking for**:
**Experience**
- Proven experience of working in a customer focussed and/or client services environment;
- Proven experience in the use of Customer Relationship Management systems and other databases, including bespoke set ups;
- Ideally proven experience of operating in an examination delivery environment;
- Proven involvement in business process improvement.

**Competencies & skills**
- Fully competent in the use of Microsoft Outlook, Excel and Word
- Excellent interpersonal and communication skills - both written and verbal
- A pro-active and positive “can do” attitude
- Excellent team player, who is also able to work independently
- Strong administrative and organisational skills

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

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