Service Delivery Officer

3 months ago

Swindon, United Kingdom BCS, The Chartered Institute for IT Full time

BCS, The Chartered Institute for IT, is committed to making IT good for society. We use the power of our network to bring about positive, tangible change. We champion the global IT profession and the interests of individuals, engaged in that profession, for the benefit of all.

BCS offers employees an exceptional value proposition that delivers a range of benefits designed to support our employees' work/life balance, financial wellbeing, and overall health and wellbeing. These benefits, coupled with our commitment to social responsibility and professional development, make a career at BCS an excellent choice for anyone seeking a rewarding career in the IT membership industry.

We are now recruiting for a Service Delivery Officer to join our Operations Delivery team, on a 6month fixed-term contract, working full-time at our Swindon offices located on key transport links in the town centre.

**Role context and purpose**:
Work as part of a team on a rota basis to deliver, within laid down service levels, a high quality service to all BCS customers complying with the BCS Regulations. Liaise with internal/external customers to constantly improve efficiency and effectiveness.

**Key Responsibilities**:

- Complete the quality log with relevant information, identifying and implementing corrective actions in a timely manner, ownership of each entry until resolution or escalating via handover where necessary;
- Provide excellent service to our customers, delivering high quality to set timelines. Communicate effectively through all communication channels available;
- Maintain an up-to-date knowledge and understanding of all registration channels, and the relevant regulatory and audit requirements. Ensuring compliance is maintained through team knowledge, processes, procedures, and documentation;
- Take ownership of issues through to completion, escalating matters when appropriate and ensuring that relevant details are available for colleagues to allow them to manage these issues in your absence;
- Have a flexible approach and be prepared to support other team members to ensure departmental goals are achieved;
- Process CPD data, recertification’s and revalidations for all relevant grades of Membership and Qualifications where required;
- Processing of completed examination materials, including automated marking, checking completion of pre-requisites, release of results and/or feedback, and ensuring any queries are dealt with;
- Work to all policies, standards and procedures within SLA’s, KPI’s, BCS regulations and third parties regulations;
- Produce and maintain statistics and information which will contribute to management reports as and when required;

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

BCS offers employees an exceptional value proposition that delivers a range of benefits designed to support our employees' work/life balance, financial wellbeing, and overall health and wellbeing. These benefits, coupled with our commitment to social responsibility and professional development, make a career at BCS an excellent choice for anyone seeking a rewarding career in the IT membership industry.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Swindon, SN1 1BY

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