Customer Service Support Officer

2 weeks ago

St Albans, United Kingdom Abbots Care Ltd Full time

**Customer Service Support Officer**

**A new opportunity to work within a customer service role whilst making a difference to people’s lives. You will be the first line support for our Care Workers and Service users. This job will keep you on your toes with no two days being the same, we are looking for a flexible and dynamic individual to support our CQC ‘Outstanding’ organisation.**

Abbots Care is an award-winning domiciliary community care provider in Hertfordshire with a CQC rating of outstanding. Within the role as a Customer service Support Officer you will be providing support to our service users and care workers, you will be resolving day to day issues and providing solutions for these. You will be the first point of contact for any contacting Abbots Care so will deliver our outstanding customer service to everyone. Supporting a range of teams including our Payroll team to verify call logs.

**Benefits**:

- Salary up to £24,300 per annum dependent on experience, inclusive of on-call duties.
- Paid development and training to support your career.
- Employee Benefit Scheme.
- Market leading mileage allowance of 40 pence.
- Excellent progression opportunities.
- Diploma training from level 2 to level 5.
- Additional days of holiday added for each year of service.
- Access to Employee Wellbeing app to discuss any worries or issues with our trained employee liaison officers.
- Onsite parking.
- Access to Leading brand discount schemes.

**The role**:

- First point of contact for our service users
- Monitoring our electronic monitoring system to ensure we all calls are completed in the agreed time slots.
- First line of support to our care staff in the community.
- Maintaining and updating relevant records and spreadsheets
- Verifying and logging calls for our payroll team
- Other associated support duties.

**Person Specification**:

- A strong customer service background
- Experience of working in a faced paced environment and flexible.
- Strong attention to detail and be a completer/finisher.
- A team player with strong interpersonal skills.
- Able to commute to and from our main office in St Albans
- Flexibility to complete on call duties

**Desirable Experience**:

- Experience within the care sector
- Customer service/ Care Qualifications
- Holding a full driving license and access to your own vehicle.

**Who are we?**

Founded in 1995 as a small family business, Abbots Care is now a multi award-winning, CQC rated Outstanding care provider with family values still very much at the heart of what we do.

As well as being committed to providing the very best care for our service users, we strive to ensure our staff have access to specialist training pathways, career development opportunities and well-being support.

We are the lead provider to Hertfordshire County Council and have an excellent reputation for meeting the needs of the people we support and delivering high-quality person-centred care.

**There are so many reasons to join our team, but these are our top five-**

**Feeling of reward**:There is no better feeling than knowing you have made a difference to someone’s day, week or even month.

**Flexibility**:We understand the importance of having a work life balance.

**Variety**:No day is ever the same and this truly is a special part of working in care.

**Real qualifications**:Unlike other care providers, we offer a full range of training and opportunities to gain qualifications, we also pay for your training course as well as the time you have spent training with us.

**Our perks**:There are plenty of reasons you will love working with us, from our competitive pay rates to our market leading mileage pay. We have a fantastic management team and operate an open-door policy in our branches.

When you join Abbots Care, you join a family like no other. We pride ourselves on the quality of the staff we employ, and when you join us, you will receive the absolute best training and ongoing support to help you in your role.

INDINTERNAL

**Customer Service Support Officer**

**A new opportunity to work within a customer service role whilst making a difference to people’s lives. You will be the first line support for our Care Workers and Service users. This job will keep you on your toes with no two days being the same, we are looking for a flexible and dynamic individual to support our CQC ‘Outstanding’ organisation.**

Abbots Care is an award-winning domiciliary community care provider in Hertfordshire with a CQC rating of outstanding. Within the role as a Customer service Support Officer you will be providing support to our service users and care workers, you will be resolving day to day issues and providing solutions for these. You will be the first point of contact for any contacting Abbots Care so will deliver our outstanding customer service to everyone. Supporting a range of teams including our Payroll team to verify call logs.

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