Customer Support Administrator

5 months ago


Lutterworth, United Kingdom Cox Automotive Full time

**The Role**

Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.

Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.

**Scope of Role**:
To oversee a growing portfolio of Vehicle Solutions customer accounts ensuring these are administered and managed effectively and in line with agreed SLA’s. In addition to ensure all customer interaction is to a high standard and provides the experience expected.

**Objectives for Role**:
Process Management
- Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
- Efficient and accurate filing of vehicle documents
- Process daily post, ensuring all documents are posted to the correct customers on time.
- Responsible for booking in units at multiple Vehicle solutions locations.
- Responsible for using multiple external customers databases and systems
- Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.

Customer Service
- Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
- To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
- Contact with key customers both within the business and external in order to enhance the customer experience

**Skills, Knowledge and Experience**:

- Experience of working within rigid regulations and procedures
- Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
- Excellent customer service skills
- Manage the customer handover experience on site
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written.
- Able to use your initiative and be flexible, reacting to change quickly and effectively
- Able to work as part of a team to ensure successful delivery of a sale
- Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload

**_
STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
- #INDAR_

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.



  • Lutterworth, United Kingdom Cox Automotive Full time

    Manheim Vehicle Solutions is an evolving business supporting customers with new vehicle preparation, de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the...


  • Lutterworth, United Kingdom Interaction - Leicester Full time

    Customer Support Administrator – Immediate Start! Full Time – Temporary to Permanent Hours: Monday to Friday Office Hours (No Evenings or Weekends or Bank Holidays) Basic Salary: £27,000.00 Per Annum Location: Lutterworth Benefits: Fantastic Office Culture, 20 Days Annual Leave entitlement Plus Bank Holidays, Free Parking, Annual Salary...


  • Lutterworth, United Kingdom Interaction - Leicester Full time

    Customer Support Administrator – Immediate Start! Full Time – Temporary to Permanent Hours: Monday to Friday Office Hours (No Evenings or Weekends or Bank Holidays) Basic Salary: £27,000.00 Per AnnumLocation: Lutterworth Benefits: Fantastic Office Culture, 20 Days Annual Leave entitlement Plus Bank Holidays, Free Parking, Annual Salary Increments plus...

  • Customer Administrator

    5 months ago


    Lutterworth, United Kingdom Zoop Recruitment Full time

    Due to the ongoing success and growth of the provision of training by our client, we are looking for a Customer Service Administrator to join our small Training Administration Team. The role is based at their Head Office in Lutterworth with opportunities for hybrid working. The addition of a Customer Service Administrator to the team will ensure that they...

  • Customs Administrator

    5 months ago


    Lutterworth, United Kingdom Bleckmann Full time

    **Company presentation**: Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award-winning international 3PL logistics company serving many renowned brands across various consumer goods industries. We leverage our experience and knowledge built over many years, passed from team member to...

  • Office Administrator

    6 months ago


    Lutterworth, United Kingdom Advance Logistics Support Full time

    **Administrator** **Location**: Lutterworth, Leicestershire **Hours**:Monday to Friday 6am till 2pm **Rates of Pay**: £12 per hour Working hours = Monday to Friday no weekend / bank holiday 6am start with 30 min unpaid break. 37.5 hour week **What you’ll do on a typical day**: - Assist customers and business partners via appropriate communication...


  • Lutterworth, United Kingdom The Recruitment Group Full time

    The Recruitment Group are excited to an opportunity for a Customer Accounts Administrator to join a well-established and respected client in Lutterworth on a full-time basis. **This role offers £11.54 per hour. **Key Responsibilities** : - Liaise with customers on a day to day basis to provide support and advice on any queries. - Produce daily reports...


  • Lutterworth, United Kingdom Cox Automotive Full time

    Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand...


  • Lutterworth, United Kingdom The Caraires Consultancy Full time

    Automotive Administrator RoleWe are seeking an Automotive Administrator to join our client based in Leicestershire. The successful candidate will be responsible for providing daily updates to the customer and working alongside the mechanical workshop.Key Responsibilities:• Provide daily updates to customers• Work alongside the mechanical workshop...


  • Lutterworth, United Kingdom M.A.S Resourcing Ltd Full time

    **PERMANENT PART-TIME CUSTOMER SERVICE/ADMINISTRATOR - LEICESTERSHIRE - £24,500 pro-rota** - Do you want to work as part of a growing family type organisation where you will be looked after and valued? - Are you looking for a part-time role, maybe 20-25 hours per week Monday - Friday? - Would you like a role of variety? - Although not contracted, shut down...


  • Lutterworth, United Kingdom Movianto Full time

    **Purpose of the role** The Operations Support Administrator is responsible for aiding the efficient day to day running of all administration in relation to Government contracts. **Benefits** Overtime is paid at 1.5 where applicable, we do not have peak times and have steady volumes, there is no weekend or bank holiday working. Additionally, we have...


  • Lutterworth, United Kingdom EVO Group Full time

    **Division: VOW Sales** **Reports To: Sales Head** **Based**:ADC, Lutterworth** VOW Wholesale have an exciting new apprenticeship opportunity for 2 Internal Sales Admin/Support within our Lutterworth, Leicestershire, offices. We are looking for enthusiastic, driven and tenacious individuals to join our growing and successful teams, supporting our Sales...

  • Customs Administrator

    5 months ago


    Lutterworth, United Kingdom Bleckmann Full time

    **Company presentation**: We are one of the largest players in Supply Chain Management services for the fashion and lifestyle market. Started in 1862 as a transport company, we have developed into a full end-to-end logistics provider with specific expertise in e-commerce. Our mission is to deliver on the promises that our clients make to their...


  • Lutterworth, Leicestershire, United Kingdom Movianto Full time

    Movianto seeks an experienced Administrative Support Professional to support government contracts.Key Responsibilities:Travel Arrangement for business projectsAgency Payroll ManagementUniform Procurement and Distribution across multiple sitesStationery Procurement and Stock Taking across multiple sitesBachelor's degree in Business Administration or related...


  • Lutterworth, United Kingdom Recra Consulting Full time

    **Operations and Support Administrator** **Responsibilities**: - Provides administrative support to our operations department. - Assists with customer inquiries and provides exceptional support. - Coordinates logistics for projects, including vendor management and procurement. - Collaborates with cross-functional teams to ensure efficient communication. -...


  • Lutterworth, United Kingdom Cox Automotive Full time

    Manheim Vehicle Services is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and...

  • Administrator

    5 months ago


    Lutterworth, United Kingdom Hired-Online Full time

    **Administrators Lutterworth** - £12.35 P/hr - 24/7 on-site support - Career progression opportunities - Temp to Perm opportunities - Long term work - Modern Facilities - Immediate Start **The role of Administrator**: - Strong verbal and written English skills - Computer literate - Experience preferred - Positive can do attitude - Hardworking and...

  • HR Administrator

    5 months ago


    Lutterworth, United Kingdom Nationwide Platforms Full time

    We have a very exciting opportunity as an HR Administrator to join our busy and friendly HR team in Lutterworth. As the HR Administrator you will support the day to day administration of HR & Payroll within the UK HR Shared Service Centre. This is a great opportunity for someone who is looking for full time hours (37.5 hours) and has strong administration...

  • HR Administrator

    4 weeks ago


    Lutterworth, Leicestershire, United Kingdom Nationwide Platforms Full time

    We are seeking an experienced HR Administrator to join our team at Nationwide Platforms. As an HR Administrator, you will be responsible for providing administrative support to the HR team, ensuring the smooth operation of HR processes and procedures.Key Responsibilities:To provide administrative support to the HR team, including data entry, filing, and...


  • Lutterworth, Leicestershire, United Kingdom Interaction - Leicester Full time

    Customer Support Administrator Role DescriptionInteraction - Leicester is seeking a highly skilled and enthusiastic Customer Support Administrator to join their team in the Leicestershire area.Main Responsibilities:Issue documents to customers prior to delivery of goods.Deal with external suppliers after orders are processed to ensure timely delivery.Manage...