Office Coordinator

4 weeks ago


York, United Kingdom Vet Way Ltd Full time

**JOB TITLE**: **Office Coordinator** (Part-Time) 20 Hours per week

**LOCATION**: York, UK

20 Days Annual Holiday (pro-rata) increasing by 1 day for every full year’s service to a maximum of 25 days) plus Bank Holidays

**THE ROLE**:
The Office Coordinator will be the first point of contact for anyone communicating with Vet Way and will manage all aspects of our Customer Service.
You will be responsible for dealing with all incoming enquiries and processing daily customer orders on our SAGE 50 system. This role will assist the Sales and Operations teams in producing product and financial reports as well as managing the smooth flow of orders through our business.

You will be required to support the marketing personnel by assisting with product campaigns, offers and launches by promoting and driving brand awareness.
Taking responsibility for recording and managing data held on our Customer Relationship Management (CRM) system.

**RESPONSIBILITIES/ACCOUNTABILITIES**:

- Customer Service
- Order Processing
- Sales and Financial reporting
- Sales and Operational Administrative Support

**ESSENTIAL SKILLS, KNOWLEDGE & EXPERIENCE**
- Strong organisational skills and eye for detail
- Professional and positive communicator - verbal and written
- Passion, enthusiasm and a driven work ethic
- Computer literate and confident with numbers - Proficient in Microsoft Excel
- Confidence with interacting with customers by telephone
- Must be able to accurately follow all company processes and procedures
- To be able to work on own initiative and as part of a team as and when required.
- Reliable time management
- Ability to prioritise under pressure

This job description describes the principal purpose and main elements of the job. It is a guide to the nature of the main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule of tasks.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £22,500.00-£25,000.00 per year

**Benefits**:

- Company events
- Flexitime
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- York, YO41 4EA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location

Expected start date: 02/01/2023


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