Helpdesk Coordinator

**Job Title: Helpdesk Coordinator**

**Reporting to**:Student Experience Development Coordinator

**Place of Work**:Campus based at York University Student Union (YUSU)

**Hours of Work**:25 hours a week. Monday - Friday (5 hours per day) Shifts may vary during weekdays between the hours of 9-5.

**Salary**:£24,685 - £27,100 (pro rata) per annum (dependent upon experience)

**Closing date**:Monday 1st January 2024 5pm

**Interview Date**:Wednesday 10th January 2024

Here at YUSU (York University Students Union), we have an exciting job opportunity for someone to join our team as the Helpdesk Coordinator.

**About the Role**:
YUSU is looking to recruit an enthusiastic individual to lead a small team of student staff and shape YUSU’s Helpdesk (a front-line support desk for students). This is an office based-role, where your administration skills and confidence in using a computer will be paramount to ensuring the smooth running of the department. The role involves the coordination of key processes on behalf of the activities team, including facilitating the multi-faceted transport programme.

Your primary responsibility is to lead the Helpdesk and support students accessing the service. This will be done through:

- Developing relationships with a variety of people across the organisation and beyond. Liaising with these people on a regular basis.
- Enthusiastically welcoming customers and interacting through a variety of methods, answering questions and signposting as necessary.
- Overseeing the maintenance of accurate records.
- Monitoring the progress of the Helpdesk systems and processes, ensuring they run smoothly, highlighting areas for improvement and working with the Student Experience Development Coordinator to implement updates.
- Working closely with the Student Experience Development Coordinator on Helpdesk-related projects.
- Providing regular support and guidance to the Helpdesk team in your role as their line manager.
- Taking on various administration responsibilities, including a number of processes involving spreadsheets.
- Facilitating the transport bookings programme for YUSU’s student groups

At YUSU we aim to support all career development and this role would be a great opportunity for someone looking to take the next step in their career. You will work closely with your manager to develop your skills and knowledge to assist you in your career journey.

**Working at YUSU**:

- A full time working week is 35 hours
- You receive 38 days holiday (including bank holidays and 4 paid closed Christmas days)
- We offer flexible & hybrid working options
- You get extensive access to discounts and benefits
- There are paid volunteering opportunities
- You have access to the cycle to work schemes and other salary sacrifice options
- We offer a pension scheme with Aegon
- You have the chance to shape the student experience for the better

As a Disability Confident Employer, we are proud to offer an interview to applicants who meet the minimum criteria for the advertised position.

**Job Types**: Part-time, Fixed term contract
Contract length: 6 months

**Salary**: £24,685.00-£27,100.00 per year

Expected hours: 25 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person