Communication Officer Controller

1 month ago


York, United Kingdom North Yorkshire Police Full time

**Salary**:Scale 5, £27,789 - £29,874 **+ shift and weekend working allowance of 20%

**Location**: Fulford Road, Force Control Room, York

**Hours**: Full time - 7-7 2x day shifts, 7x7 2x night shifts followed by 4 days off

**Contract**: Permanent

***

**We are welcoming those from other forces to apply. We can be flexible with start dates depending on training requirements.**

Key Documents
Controller - Dispatcher Role Profile.docx

Are you able to multitask under pressure? Do you have excellent communication skills? Are you looking for a new and rewarding career?

Our busy Force Control Room in York is currently looking to recruit Communication Officer Controllers (Dispatch) to work alongside our 999 call handlers. The main purpose of the role is to prioritise calls and dispatch officers accordingly across the North Yorkshire Region.
- Main duties & responsibilities:

- Monitor and manage incidents across North Yorkshire and identify incidents where it is imperative that a resource is dispatched immediately
- Receive telephone reports, including 999, and prioritise all calls in accordance with the Force Incident Grading Policy and dispatch officers accordingly
- Identify information requirements for officers attending incidents. Coordinate and control incidents to ensure the best possible support to officers
- Coordinate the attendance of police, specialist resources and other emergency services at incident scenes
- Interrogate the Geographic Information System regarding reported incidents
- Accurate entry on Control Room computer systems ensuring data contains sufficient detail

We have full time contracts available, 24 hour shift pattern which will consist of 4 days on and 4 days off.
- Dates for the diary:

- Applications made after this date will be considered for January 2025 start dates.
- Please note: we aim to hold a familiarisation event which will provide applicants with an insight into the role and the wider Force Control Room - details of this will be provided in due course.

6th - 17th May - Face to Face Interviews are planned to take place at our Force Control Room in York. All applicants will also be expected to complete an online assessment as part of the recruitment process.



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