Call Center Agent
2 weeks ago
Brook street are looking for enthusiastic individuals to join us for several interactive full time call center roles for a Public Sector client based in Birmingham. All you must have is previous call center / inbound/outbound call handling experience tobe eligible for the role
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially fixed term contracts until October 2023, with the possibility of yearly extensions.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you
**Key Responsibilities**
- Answer incoming and making outbound calls
- Answer webchat queries
- Management and resolve customer queries
- Booking appointments & additional services for customers
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Other duties as assigned
- To schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
- Maintain and update information held on a data base
- Support line management on any additional admin when required.
- Maintain records for audit purposes.
- Ensure deadlines are met.
**Essential Skills**
- Call centre experience preferred
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- Attention to detail in record keeping
- Delivers a high quality customer service in a professional manner, creating trust and confidence
- Excellent communicator
- Effective team player, who constantly displays commitment and flexibility;
- Accurate and timely delivery of tasks
- Excellent organisational skills
competency based interviews are required for the role, you will get interview preparation and a full screening call to ensure you are prepared for the interview.
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