Call Center Trainer

4 weeks ago


Birmingham, United Kingdom FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Quality and Training Team (BPO Europe) cover a wide range of managed services covering support for clients in providing quality assurance and training needs for FIS related systems and processes. This position is fully based in the Birmingham Office (Tricorn House) and will cover the Debit and Prepaid Risk Management Services Team dealing with Fraud Prevention and Money Laundering processes.

What you will be doing:

The ideal candidate will have experience within financial crime analysis with a focus on transaction monitoring and investigations. A fintech environment or similar would be highly beneficial as this role is responsible for developing and maintaining knowledge and skills amongst all operational staff. You will be required to design and deliver key operations process training within a financial crime team inclusive of; Intake of New starters, upskilling of existing staff, project/product change delivery. You will be required to ensure a blended learning approach is maximised with a focus on continuous improvement of content. 

What you bring:

  • Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.

  • Develop engaging training experiences including new staff training, workshops, coaching engagements and identifying learning opportunities.

  • Recommends additional learning materials as appropriate.

  • Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.

  • Adapts existing programs to suit various audiences.

  • Reviews and updates policy and procedure manuals.

  • Assesses employee training needs and provides feedback to management.

  • Maintains internal department and external class training records.

  • May work with vendors to bring in external training courses.

  • Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.

  • Other related duties assigned as needed.

What we offer you:

  • Attractive benefits including private medical cover, dental cover, and travel insurance.

  • A modern, international work environment and a dedicated and motivated team

  • A variety of career development tools, resources, and opportunities

  • Time to support charities and give back in your community.

  • A work environment built on collaboration, flexibility, and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass


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