Onboarding Coordinator
1 month ago
Onboarding & Development Coordinator - Ongoing Temp minimum 4 weeks to start ASAP
Location: Birmingham Central (B1)
**Salary**: £11.50ph (£24,000pa)
Hours of Work: 40hrs per week - 8.00am - 6.00pm - Mon - Fri (1hr lunch)
Person Spec:
- Previous experience in a similar role, onboarding or trainer
- Significant experience in making outbound phone calls
- Proven record of relationship-building with suppliers and/or customers
- Looking for full-time, office-based work in Birmingham Enthusiastic and passionate about training and upskilling
- Prior onboarding experience (either customers or suppliers)
- Training or coaching experience and/or skills
- Some knowledge and understanding of UK geography (as you will need to help some of our drivers planning their transport routes initially, using our software to help)
**Duties**:
- Onboarding brand new starters (drivers)
- Setting them up on the software system and demonstrating how to make full use of its many features via video call
- Developing positive relationships with our new drivers to ensure that they become successful in the role
- For drivers who hit the ground running, this may involve just a couple of check-in calls to answer any of their initial queries
- For others who seem to be struggling, this will mean more 'hand-holding, such as proactively suggesting jobs that they could do and working with them to increase their net earnings
- You will also need to control the quality of the work carried out by new drivers by auditing their first jobs and giving them constructive feedback over the phone
- Full training in our processes, systems, and all the ongoing help you need in understanding our driver network
- To be successful in the role, you will need to be curious and someone who wants to improving processes and online content as you go
**Job Types**: Full-time, Temporary contract
**Salary**: £11.50 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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