Fixed Term Part Time Customer Care Agent

2 weeks ago


Birmingham, United Kingdom Mitie Full time

Job reference: 28157

**Job Overview**

**We are currently recruiting for Full Time** **Customers** Care** Agents on fixed term contracts until 31st October potentially leading to a permanent role. You will be required to work shifts that may start as early as 04:00 including some weekends. The current rate of pay is £9.59 per hour which will be reviewed as per minimum wage guidelines.**
- To assist passengers with reduced mobility and or hidden disabilities throughout their journey at Birmingham International Airport. Using a variety of means to ensure they are safe and treated with dignity at all times.
- To undertake additional training as required for continuous self-development.

**Main Duties**

Operations
- You will be required to assist in the moving of passengers through the airport, using wheelchairs, aisle chairs or other suitable means
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Safe Systems of Work (SSoW).
- Proactively report all safety concerns and instances vis your supervisor
- To be compliant with industry legislation, ensuring EC1107 is achieved, and failures reported
- Aid passengers and their luggage when required

Training
- Satisfactorily complete a Mitie welcome induction.
- Correctly use AvTech PDA devices to record details of a passenger's journey
- Complete yearly refresher training

Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations.
- Follow and adhere to any security or health and safety training
- To call emergency services and Communication Centre to report all incidents.

**What we are looking for**
- Are you able to lift passengers in accordance with manual handling guidelines? Do you have excellent communication skills and an empathic nature? Have the ability to cope in a busy airport environment? Do you have a 5yr checkable reference history? Have the right to work in the UK. The ability to pass a basic Criminal Record Check / DBS?



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