Customer Care Agent

1 month ago


Birmingham, United Kingdom Mitie Full time

**Are you looking for a new career opportunity? Do you want to meet new people? Be a part of a large team dedicated to helping people? Do you want a rewarding profession? Would you want to be part of a challenging and busy environment? Do you want great company benefits? then this role is for you**

**Essential Information**
- Rate of Pay £10.42
- Fixed Term Contract for 20 hours
- Expected to adhere to shift patterns
- Training Provided The role will require you to pass a basic Criminal Record Check

**JOB OVERVIEW**:

- To assist passengers with reduced mobility and or hidden disabilities throughout their journey at Birmingham International Airport. Using a variety of means to ensure they are safe and treated with dignity at all times.
- To undertake additional training as required for continuous self-development.

**Main Duties**

Operations
- You will be required to assist in the moving of passengers through the airport, using wheelchairs, aisle chairs or other suitable means
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Safe Systems of Work (SSoW).
- Proactively report all safety concerns and instances vis your supervisor
- To be compliant with industry legislation, ensuring EC1107 is achieved, and failures reported
- Aid passengers with luggage when required

Training
- Satisfactorily complete a Mitie welcome induction.
- Correctly use AvTech PDA devices to record details of a passenger's journey
- Complete yearly refresher training

Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations.
- Follow and adhere to any security or health and safety training
- To call emergency services and Communication Centre to report all incidents.

**What we are looking for**
- Are you able to lift passengers in accordance with manual handling guidelines?
- Do you have excellent communication skills and an empathic nature?
- Have the ability to cope with a busy airport environment?
- Do you have a 5yr checkable reference history?
- Have the right to work in the UK
- The ability to pass a basic Criminal Record Check / DBS


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