Customer Service Agent

3 weeks ago


Birmingham, United Kingdom TravelPerk Full time

Backed by world-class investors with portfolios including AirBnB, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team comprises A-players from the travel and technology industries.
We’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.We have welcomed and acquired the likes of Click Travel , NexTravel and Albatross to the team. We are looking for motivated Customer Care Agent passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. Are you a problem solver and an empathetic professional driven by customer experience? Ready to go the extra mile to help us to grow by changing the way organizations book and manage their business travel?

As a Customer Care Agent , you will work with B2B customers and be part of a strategic team at TravelPerk. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Support our B2B customers in their Business Travels
Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
Help define and establish best practices together with the rest of the team in sales, operations and customer care
Excellent English, spoken and written
Previous customer care or contact center experience and an interest in travel
Proven experience going above and beyond to provide an amazing service that helps customers
Flexibility in your shifts

Flexible and able to adapt to constant changes with a positive mindset
You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
You LOVE Travel

Competitive compensation, including equity in the company;
Generous vacation days so you can rest and recharge;
Health perks such as discounts in health insurance or gym allowance.
Flexibility to increase your pension plan
Unforgettable TravelPerk events, including travel to one of our hubs;
A mental health support tool for your well-being;
Office based in Birmingham
You will be required to work 1 weekend in every 4 weeks

As such, this role requires you to be based within commuting distance of our Birmingham hub . English is the official language at the office. Please submit your resume in English if you choose to apply.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. For certain roles, we provide relocation assistance. English is our official office language, so we request that resumes be submitted in English for effective communication.



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