Passenger Service Agent
2 weeks ago
**Details**: - Job Title: Passenger Service Agent
- Pay Rate: £10.42 per hour
- Location: Birmingham Airport
- Shift Pattern: 4 on 4 off
- Shift times available: Early shift (0400-1100), Afternoon shift (1100-2100), Night shifts (1800-0600)
Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at Birmingham International Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.
All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big
**Main duties**:
- Being professional, polite and courteous at all times.
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
- Providing assistance with the passenger luggage.
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties, as assigned by operational management.
**To be successful in the role, you will need**:
- Great work ethic
- Excellent communication skills.
- Strong Customer Service
- Self-motivated and willing to work using own initiative
- Full UK Driving licence (desirable).
- To multitask and remain calm under pressure
- Previous airport experience is an advantage but not essential
**Requirements**:
- Passport or Birth Certificate
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History
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