Passenger & Training Services Administrator

3 weeks ago

Birmingham, United Kingdom Community Transport Full time

**'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham**
- This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position._
- It’s more than a job. Helping an older person get out of the house. Helping an individual with limited mobility access vital services. Helping a renal dialysis patient get to their life saving treatment. That's when its real._
- At CT you'll get to experience lots of moments like these. That's because we're changing things for the better. From your very first day we want to make sure you have the skills to be brilliant and feel part of our team. You’ll learn more about us, our values, as well as understanding where you fit in and why you are so important to helping us to achieve what we set out to do._
- We have been providing a caring specialist transport service to improve people's quality of life for over 50 years and we know that having the right team is essential to delivering our high standards of passenger care._

**About the role**
An exciting opportunity has arisen for a Passenger & Training Services Administrator to join our ever growing Passenger Services Team in Birmingham. As a Passenger & Training Service Administrator you will deliver a timely, efficient and effective administration and support service that meets the business needs of the Passenger and Training divisions in the West Midlands_ _and the requirements of the Charity’s National Office

You will work flexibly as a key member of the team to ensure that passengers, customer organisations, partner organisations and work colleagues receive a first class service in terms of booking queries, contractor requests, data entry and vehicle scheduling and supporting colleagues across other sites and services. You will play a key role in collecting and entering data on the Charity’s CTX system so as to secure bookings, process driver sheets, post-trip data mileage entry and fares collection, BSOG claims, VAT, sales and debtors, driver and training records, training bookings, and any other operational routines, as required

**About you**
- You will have an NVQ level 3 in Business Administration (or equivalent) or a willingness to work towards
- You will have a good standard of education (A-C Maths & English at GCSE or equivalent)
- You will have applied experience of computer systems, including data entry, word processing, spread sheets, and other Microsoft Office programs
- You will have experience if financial accounting procedures and general administrative tasks
- You will possess excellent customer service & communication skills and experience of working in a customer focused environment - You will have the ability to work effectively as part of a team and the ability to manage and prioritize your own workload

**What we can offer you**

1. A dedicated recruitment team to ensure you can join us as quickly as possible and a dedicated training team that ensures your remain compliant to work.

2. A rewarding role with a chance to make a difference every day

3. Company sick pay

4. Employee Assistance programme

5. Life assurance scheme

6. Pension

7. On site parking

8. Company phone and laptop

9. 25 days annual leave plus bank holidays.

10. Annual Staff awards with generous prizes.

**Our People**
At CT we don’t just accept difference, we support and celebrate it, for the benefit of our services, team members and communities. Our goal is to continue operating with a diverse workforce which is representative of the communities we support. CT is committed to providing a safe working environment where team members bring their whole self, and are able to realise their full potential and contribute to Charity's success.

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