Retail Service Manager

4 weeks ago

Birmingham, United Kingdom Arriva plc Full time

CrossCountry are looking to recruit Retail Service Managers to join our busy team in Birmingham.
As a Retail Service Manager, you will be at the frontline of our business ensuring our customers receive a great journey on our trains.
You will receive an initial salary of £21,981 rising to £28,162 (based on a 38-hour week) once you have completed your training.
The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.
If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you
As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices. The job will require you to work early mornings or later into the evening and this will involve weekend working.
Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.
Embracing diversity and creating inclusion is a key component of our talent strategy. Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.
Our story began in 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland, UK. Today, we are a major passenger transport partner providing high quality transport services to millions of people across the UK and Europe every day. We manage a diversified portfolio of passenger transport services and contracts across the UK and mainland Europe, holding leading market positions in many markets across the countries we operate in. Our dedicated colleagues are across 10 countries and help bililions of customers each year. Alternatively, you can register for an account by choosing ‘Sign In’ at the top of the page, which will allow you to receive email notifications for new job listings that align with your interests.
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