Warranty Administrator

6 months ago


Leeds, United Kingdom JCT600 Full time

**Warranty Administrator**

As a Warranty Administrator working at Aston Martin Leeds, you will be responsible for administering all agreed warranty claims ensuring all necessary documentation and parts for return are processed in line with vehicle warranty procedures.

Within this role you will help to ensure that every customer experiences the very best service from the moment they enter the showroom to the point they pick up their new car

**Key Responsibilities will include**:

- Administering all agreed warranty claims and documentation.
- Ensuring profitability of all warranty submissions is maximised by reviewing job cards completed by colleagues and requesting alterations be made where appropriate.
- Monitoring daily, weekly and monthly warranty reports highlighting any discrepancies to management and the Brand where appropriate.
- Maintaining accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
- Keeping up to date with warranty procedures and documentation.

**Qualifications**:

- Excellent attention to detail with an organised, logical and methodical approach is essential.
- Proven experience in a Warranty Administration capacity is desirable.
- A customer centric approach, always striving to deliver service above customer expectations.
- Experience of using databases with a good understanding of Microsoft Offices systems.
- Strong verbal and written communication skills.
- Ability to work under pressure and to tight deadlines.

JCT600 has developed a fast track course that is designed to provide confidence and competence in delivering a seamless and personalised sales experience that is compliant and professional. We will ensure that throughout your career you have the opportunity to enhance your skills through continuous internal and external training programs including brand accreditation courses. This could include completing the Vehicle Sales NVQ level 2 and 3.

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- Highly competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.


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