Service Controller
4 weeks ago
**Service Controller**
**Garforth, Leeds**
**Monday - Friday, 08:00 - 17:30 (42.5-hour week)**
We are recruiting for a Service Controller to join our busy Service and Maintenance Desk.
**About the role**:
You will be responsible for organising a team of skilled field-based engineers, ensuring daily optimisation by allocation of breakdown attendance.
You will be responsible for:
- Day to day authorisation and control of hire fleet equipment repair, servicing and warranty work
- Dealing with telephone enquiries, ensuring action is taken and performing any follow up communication where necessary
- Issuing order numbers to each call log and monitoring the costs of the repairs completed by the field-based engineers, ensuring this is kept in line with budgets
- Providing quotations
- Raising recharge invoices and liaising closely with clients, primarily by telephone, in order to expedite agreement to recharges and raise invoices at earliest opportunity
- Carrying out general administration, updating computer records and recording all engineers and service agents’ work details against orders issued as well as identifying any discrepancies
- Operating AS400 system
- Covering stores control role where required
**About the Service Controller**:
- Previous experience in a customer service or scheduling environment
- Numerate to the extent of calculating costs quickly and accurately
- Well organised and self-motivated to provide excellent customer service
**What we offer in return**:
- Full training and support
- Level 3 Qualification
- 24 Days holiday + 1 day birthday holiday + 8 BH
- Allocation of a turkey at Christmas
- Employer supported volunteering days
- Life Assurance x2 Annual salary
- Cycle to work scheme
- Company pension scheme
- Internal promotion pathways
- Dress down Fridays
- Refer a friend scheme
- Flu Jab
- Annual Health Assessment
- In-house well-being team
Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package.
NO AGENCIES
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