Assistant Customer Service Supervisor

1 month ago


Welwyn Garden City, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Assistant Customer Service Supervisor
**Location**: Welwyn Garden City
**Starting Salary**:£21,575 with the opportunity to progress to £24,054 per annum (pro rata for part-time) - Pay increase pending
**Hours**: 24.50 per week
**Contract**: Fixed until 31.10.2024

Do you want to make a difference in the community? The opportunity exists to join our friendly team as a supervisor supporting frontline staff to deliver a quality service, creating a positive impact on residents and the community. You will assist the Library Manager by supervising and motivating a large team at Welwyn Garden City library, who also support community libraries and our countywide Information service

The library is more than just a collection of books. It is a hub for community activities, a place to access digital technology and a gateway to reading information and wellbeing. This is a hugely varied role, where you could find yourself organising or delivering a wide variety of exciting events and services. These can range from Baby Rhyme Time, Lego club for children and social groups for adults to directing older customers to wellbeing resources, as well as organising activities with local partners, and so much more.

This is a very exciting time to join Welwyn Garden City library as we evolve our technology offer with the recent opening of our new CreatorSpace. This presents the opportunity to design and deliver ways of supporting library customers to use the latest technology offers for business, education, or leisure by offering a range of activities to both children and adults. You will also take a lead in delivering children’s activities to children of all ages Library experience is not essential for this role. More importantly, we want our staff to be inspiring, imaginative, and outgoing, with a passion for access to learning and to come from all walks of life.

We are looking for someone who is a great communicator, and enthusiastic about taking on a wide range of projects and initiatives. You should be pro-active, well organised, and responsible. This role could be the first step in a long-term career in libraries management, with an excellent opportunity to develop your supervisory, customer care and outreach skills in a customer facing community role

Does this sound like a role that would appeal to you? Making a difference to the lives of adults and children in our community by inspiring the team to deliver excellent customer service and a wide range of events and activities

**Closing Date**: 12.11.2023
**Interview Date**: 28.11.2023

For an informal discussion and more information please contact: Joanne Smith

**Additional Information** Diversity: We are an inclusive employer and value a diverse workforce**

**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC24293



  • Welwyn Garden City, United Kingdom Compass Group Full time

    **Customer Services Assistant - **Hertfordshire Constabulary HQ** - £11.44 per hour - 30 hours per week We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll...


  • Welwyn Garden City, United Kingdom Tate Full time

    **Customer Service Administrator** **£10.98 per hour** **Full time - Monday to Friday** **Fully office based - Welwyn Garden City** **Contract - 3-month temporary contract with potential of extension/permanent contract** **ASAP start** Tate are delighted to be working alongside a local authority who are looking to recruit a Customer Service Advisor to...


  • Welwyn Hatfield, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Assistant Customer Service Supervisor **Location**: Welwyn Garden City Library **Starting Salary**:£21,575 with the opportunity to progress to a maximum of £24,054 per annum (pro rata for part-time) **Hours**: 22.5 hours per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse...


  • Welwyn Garden City, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...

  • Student Ambassador

    2 days ago


    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    **Job Title**:Student Ambassador **Location**:Welwyn Garden City, Hertfordshire **Job Type**:Temporary on going - Full training day 16th August - Assignment commences from 21st of August. **PLEASE NOTE, THE SUCCESSFUL APPLICANTS MUST BE AVAILABLE ON THE DATES PROVIDED** **Hours**: 9:30am to 5:30pm, or until 8:30pm (Dependant on availability) **Hourly...

  • Supervisor

    9 hours ago


    Welwyn Garden City, United Kingdom JD Group Full time

    Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a...


  • Welwyn Garden City, United Kingdom Lind Group Holding Company Ltd Full time

    Are you ready to represent the ultimate driving machine? LIND and BMW Motorrad have an exciting opportunity for you! We are looking for a Service Supervisor to join our already highly successful team at BMW Motorrad Welwyn Garden City and become a member of the renowned LIND family. LIND is one of the largest family - owned motorcycle groups in the UK...

  • Café Supervisor

    2 weeks ago


    Welwyn Garden City, United Kingdom Deep Beat Entertainment Full time

    Job description **WHO ARE WE?** We are Deep Beat Entertainment. Our 'Life' brand is an umbrella term for everything that we stand for - communities, quality and sustainability. Our sub brands Park Life, Active Life and Explore Life, provide the foundations of a concept from which our team and the community work together to craft your experience. We are a...


  • Welwyn Garden City, United Kingdom Isabel Hospice Full time

    We are currently looking for a Supervisor to support our Donation Centre Manager in the smooth running of the Donation Centre. We are seeking an individual with warehouse experience and excellent communication skills to work in our friendly and supportive Donation Centre. **About the role** As the Donation Centre Supervisor you will: - Sort, prepare and...


  • Welwyn Garden City, United Kingdom Mitie Full time

    **Job Overview** Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules. This role is to cover Maternity leave and will a temp position to help assist with the cleaning...


  • Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

    **Why are we recruiting?** We are passionate about our customers and retailers at PayPoint, they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We are looking for advisors to handle contact from customer who use “The Payment Exception Service” this service is a way for people who do not have a bank...


  • Welwyn Garden City, United Kingdom Interaction Recruitment Full time

    **CUSTOMER SERVICE ADVISOR** **WELWYN GARDEN CITY** **£25000** **PERM POSITION** **JOB SUMMARY** Our client is a part of a Print Group specialising in printed packaging design and manufacturing, serving a wide range of customers from start-up's to major high street retailers. We have an excellent reputation within the packaging industry for award...


  • Welwyn Garden City, United Kingdom Tate Full time

    Job Title: Customer Service Administrator Location: Welwyn Garden City Pay: £12.18 per hour Type: Full-Time, Temporary (3 months initially, potential for permanent) Start Date: ASAP Working Hours: 08:00 - 16:00 Are you a dedicated and enthusiastic administrator with a passion for delivering exceptional customer service? Tate Recruitment is looking for a...


  • Welwyn Hatfield, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Customer Service Assistant **Location**: Welwyn/Hatfield **Starting Salary**:£21,189 with the opportunity to progress to a maximum of £21,575 per annum (pro rata for part-time) **Hours**: 6.5 hours per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Working as part...

  • Customer Assistant

    1 day ago


    Welwyn Garden City, United Kingdom Lidl Full time

    30 Hours Summary £10.90 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of...


  • Welwyn Garden City, United Kingdom TC Facilities Management Full time

    **The Shift** 06.00 to 14.00 5 Days a week **About The Role** TC Facilities Management are currently recruiting for a Site Supervisor to manage an on-site cleaning team in a busy distribution centre. **What will you be doing?** - Supervise a team of multi-service operatives and ensure service delivery standards are met and audits passed - Manage any...


  • Welwyn Garden City, United Kingdom Tate Full time

    Job Title: Customer Service AdministratorLocation: Welwyn Garden CityPay: £12.18 per hourType: Full-Time, Temporary (3 months initially, potential for permanent)Start Date: ASAPWorking Hours: 08:00 - 16:00Are you a dedicated and enthusiastic administrator with a passion for delivering exceptional customer service? Tate Recruitment is looking for a Customer...


  • Welwyn Garden City, United Kingdom Isabel Hospice Full time

    Contract**:12 months Fixed Term Contract | Full Time** Salary**:£23,356** Location**:Welwyn Garden City** Closing Date**:9 Feb, 2024** We are seeking an individual with warehouse experience and excellent communication skills to work in our friendly and supportive Donation Centre. **About the role**: As the Donation Centre Supervisor you will: - Sort,...


  • Welwyn Garden City, United Kingdom ISS Facility Services Full time

    **Area Facilities Supervisor** **Location: Hertfordshire** **Hours of work: 40** **Contract Type: Permanent** We are currently seeking a Mobile Facilities Supervisor to join our team and contribute to the success of our facility services within a designated regional area. In this role, you will report directly to the Regional Operations Manager (ROM),...

  • Customer Assistant

    5 days ago


    Welwyn Garden City, United Kingdom Morrisons Full time

    **About The Role**: Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. It’s why our customers keep coming back for more. It’s challenging and fast-paced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to...