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Area Facilities Supervisor

1 month ago

Welwyn Garden City, United Kingdom ISS Facility Services Full time

**Area Facilities Supervisor**

**Location: Hertfordshire**

**Hours of work: 40**

**Contract Type: Permanent**

We are currently seeking a Mobile Facilities Supervisor to join our team and contribute to the success of our facility services within a designated regional area.

In this role, you will report directly to the Regional Operations Manager (ROM), taking ownership of the safe, compliant, and competent delivery of soft facility services.

As a key player in our team, you will be responsible for line-managing and supervising cleaning and facility staff. Your collaboration with the teams is essential to ensuring an excellent workplace experience for our customers.

Your focus on safety, compliance, and service excellence will be instrumental in achieving the high standards we strive for in our facility services.

The role of Mobile Facilities Manager offers a unique opportunity to make a significant impact on the overall success of our operations.

Join us in delivering outstanding workplace experiences and shaping the future of facility services.

**Key Responsibilities**
- Support the contract management team in the delivery and ongoing development of our service solution systems, identifying service improvement opportunities
- Maintain a healthy, safe and secure environment and ensure compliance with all Health & Safety legislation
- Roster of cleaning and facility staff to ensure that all sites are manned to contractual requirements and covering any sickness or planned absences
- Ensure all documents such as Audits, COSHH, H&S and SOPs etc. are completed, kept up to date and reviewed at appropriate times
- Ensure effective recruitment, training and development of frontline staff
- Ensure all services are delivered in a commercially responsible way
- Ensure all customer queries / complaints are correctly recorded through the customer complaints procedure
- Ensure all relevant periodic reporting and required paperwork and administration is completed on time

**Professional and Personal Competencies/Qualifications**
- Supervision experience working in a facility or cleaning services environment
- Proven supervision and organisational skills with the ability to work under your own initiative, whilst following guidance from line management
- Demonstrates the ability to understand the impact of their service outcomes towards the success of the contract delivery
- Manages business performance to ensure successful outcomes
- Identifies areas for improvement by reviewing service levels to meet customer and service contract expectation

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 130655

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