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Facilities Helpdesk Supervisor

4 months ago

City, United Kingdom Hesketh James Full time

Role: Facilities Help Desk Supervisor

Location: Manchester

Salary: 30,000 to 33,000 per anum / Potential for Hybrid working.

We are recruiting for a Facilities Help Desk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company.

This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department.

People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background.

This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company.

Role Overview

The Facilities Helpdesk Supervisor is responsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk.

Day to day management of the Facilities Management Helpdesk Supervisor

Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal.

Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service.

Undertake regular reviews of call stats, maintenance reporting and trends.

Continuously review the current preferred supplier list and schedule of rates

Work closely with the maintenance contractors to assist with any queries.

Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management

Drive customer service excellence through communication with tenants.

Complete ongoing training and upskilling of the helpdesk team.

. Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance.

. Undertake Contractor Reviews with Compliance team and Senior FM Manager

Management of insurance Claims

Experience and Qualifications

Experience of Managing a team is Essential.

Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background)

Technical facilities management knowledge within residential property or similar industry sector is highly desirable.

Ability to effectively manage time and workload, successfully multitask and meet deadlines.

Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work.

Excellent written and oral communication skills

Passionate about delivering excellent customer service.

Company Benefits

Opportunity to join an exciting growing property company with vast expansion plans.

Potential for future career progression

Enhanced Pension

25 days annual leave, plus UK bank holidays

Private health cover

Learning and Development Opportunities

Employee wellness programmes

Company Events

Employee Assistance Programme

APPLY NOW

Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion.

Hesketh James Recruitment are the managing agent for this role on behalf of the client.
In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.