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Helpdesk Manager

2 months ago

City of London, United Kingdom CV-Library Full time

Helpdesk Manager

12 month contract

Up to £45,000 depending on experience

London Bridge

9-5:30pm Monday - Friday, this role will be full time office based with the potential of 1 day a week from home

Social team with monthly socials, office snacks and paid lunch twice a month

Standard pension, 25 days holiday plus 1 day for your birthday if it falls on a week day

Our client, a dynamic and well-established retail maintenance organisation, is seeking an experience Help desk manager on a 12 month contract to cover a maternity leave. This is an excellent opportunity to bring your skills to an exciting and supportive work environment.

Responsibilities:

· Assisting with projects

· Answering invoice queries

· Raising invoices on client specific systems

· Responsible for out of hours call outs

· Creating and sending invoicing spreadsheets

· Cross-checking in-house system to client systems to ensure all jobs have been invoiced

· Requesting order numbers

· Organisation of jobs

· Raising permits

· Assisting the helpdesk with issues

· Client meetings

· Assistance with quotes and estimates

· Site visits

Skills and Personal Qualities:

· Proficient in Microsoft packages, particularly Word and Excel

· Exposure to the facilities maintenance industry is highly desirable.

· Experience within helpdesk management in desirable

· Excellent command of written and spoken English

· Strong interpersonal skills with the ability to work well within a team

· Confident and organised, paying meticulous attention to detail

· Good customer service skills, with a presentable and communicative approach

· Self-driven and motivated to succeed

Joining our client's team as a Helpdesk Manager, you will play a vital role in ensuring efficient operations and maintaining strong client relationships. Your enthusiasm and ability to work independently will contribute to the success of the team.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website