Helpdesk Administrator

1 month ago


Kirkton of Skene, United Kingdom CV-Library Full time

Helpdesk Administrator - Aberdeen - Salary up to £26,000

CBW are looking for a Helpdesk Administrator to join a leading facilities provider based in Aberdeen. You will be a hardworking, ambitious individual who is able to work well in a team.

Key Responsibilities:

Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
Check and maintain FM Helpdesk Inbox.
Schedule reactive and help desk call outs.
Open and close live/completed jobs.
To review jobs received during the working day and allocate accordingly to Engineers.
Support the Office & Contract Managers in the administration & delivery of departmental objectives
Attending to queries should they arise.
General administration support.
Raising Corrective maintenance tasks following on from PPM completed tasks.
Organisation of day-to-day work to ensure that all key tasks are fulfilled.Person Specification:

Previous Facilities & Maintenance Helpdesk experience (Desired)
Excellent and professional telephone manner.
Excellent customer service skills.
Time Management.
The capacity to think ahead, plan and prioritise own workload.
The ability to work under pressure and meet deadlines.
Computer literacy.
The ability to work as part of a team.
Work safely in accordance with the company's current health and safety policy and procedures.
A positive approach, with the determination to succeed.Salary & Benefits:

Competitive salary up to £26,000 per annum (depending on experience).
Core hours are Monday - Friday 8am - 5pm (40 hours per week).
25 days annual leave plus bank holidays.
Generous workplace pension scheme.
Training, development & progression opportunities



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