Highly Skilled IT Support Specialist
1 week ago
At Stonegate Company Ltd., we are seeking an experienced IT Support Analyst to join our team. The successful candidate will play a crucial role in maintaining the optimal performance of our site systems, ensuring that our business operations run smoothly.
Purpose of the Role:
The primary objective of this position is to provide expert IT support to our sites, troubleshooting and resolving technical issues in a timely and accurate manner. This includes installing, diagnosing, and maintaining equipment such as tills, printers, PCs, servers, PEDs, and phones.
Responsibilities:
- Problem Management:
- Provide comprehensive IT support to sites via our Helpdesk.
- Liaise with 3rd party suppliers for call resolution.
- Monitor and analyze incoming calls, problems, and support requests to identify trends.
- Review and update triage and engineer notes.
- Email account administration, including account creation, management, and distribution lists.
- Set up new users' accounts and profiles and resolve password issues on Active Directory.
- SIP's (Site Information Packs):
- Develop hints and tips for sites.
- Analyze and present call trends.
Requirements:
- College Diploma or University Degree in Computer Science/IT or similar, and extensive work experience in a similar role.
- Knowledge of operating systems.
- The ability to explain complex problems and solutions clearly to non-technical users.
- The ability to prioritize tasks, work under pressure, and meet deadlines.
- A patient and methodical approach.
- The ability to work independently or as part of a team.
- Software and hardware troubleshooting skills.
- Working knowledge of AD, Exchange 2010, and remote control tools.
- Self-confidence and excellent interpersonal skills.
- Analytical and problem-solving skills.
- Working knowledge of ITIL standard.
What's in it for you?
- 25 days annual leave
- Annual Leave Purchase Scheme
- Pension
- Vitality Healthcare
- Opt-in dental insurance programme
- Annual bonus scheme
- The Stonegate discount card offering discounts across our managed estate
- Online benefits portal offering discounts across the High Street and other retailers
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