Highly Skilled IT Support Specialist

1 week ago


Metropolitan Borough of Solihull, United Kingdom Stonegate Company Ltd. Full time
Job Description

At Stonegate Company Ltd., we are seeking an experienced IT Support Analyst to join our team. The successful candidate will play a crucial role in maintaining the optimal performance of our site systems, ensuring that our business operations run smoothly.

Purpose of the Role:

The primary objective of this position is to provide expert IT support to our sites, troubleshooting and resolving technical issues in a timely and accurate manner. This includes installing, diagnosing, and maintaining equipment such as tills, printers, PCs, servers, PEDs, and phones.

Responsibilities:

  • Problem Management:
    • Provide comprehensive IT support to sites via our Helpdesk.
    • Liaise with 3rd party suppliers for call resolution.
    • Monitor and analyze incoming calls, problems, and support requests to identify trends.
    • Review and update triage and engineer notes.
    • Email account administration, including account creation, management, and distribution lists.
    • Set up new users' accounts and profiles and resolve password issues on Active Directory.
  • SIP's (Site Information Packs):
    • Develop hints and tips for sites.
    • Analyze and present call trends.

Requirements:

  • College Diploma or University Degree in Computer Science/IT or similar, and extensive work experience in a similar role.
  • Knowledge of operating systems.
  • The ability to explain complex problems and solutions clearly to non-technical users.
  • The ability to prioritize tasks, work under pressure, and meet deadlines.
  • A patient and methodical approach.
  • The ability to work independently or as part of a team.
  • Software and hardware troubleshooting skills.
  • Working knowledge of AD, Exchange 2010, and remote control tools.
  • Self-confidence and excellent interpersonal skills.
  • Analytical and problem-solving skills.
  • Working knowledge of ITIL standard.

What's in it for you?

  • 25 days annual leave
  • Annual Leave Purchase Scheme
  • Pension
  • Vitality Healthcare
  • Opt-in dental insurance programme
  • Annual bonus scheme
  • The Stonegate discount card offering discounts across our managed estate
  • Online benefits portal offering discounts across the High Street and other retailers


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