IT Helpdesk Engineer

3 weeks ago

City of London, United Kingdom CV-Library Full time

We are a leading firm in risk, compliance, investigations, and monitoring, driven by industry leaders and interdisciplinary teams. Our mission is to safeguard our clients' operations, reputations, and economic security through cutting-edge technology and unmatched multidisciplinary experience. We help clients navigate complex financial regulatory landscapes and manage risks effectively.

Role Overview:
We are looking for a dynamic and motivated Helpdesk Engineer to join our IT team in London. This role is perfect for someone who is team-oriented and thrives in a fast-paced setting.

Responsibilities:

Onboard and off-board employees and contractors according to specific procedures.
Set up computers, monitors, and thin terminals.
Provide desk-side support to resolve user issues and requests.
Support workstations, laptops, and mobile devices.
Assist with commonly used applications such as Microsoft Office, Remote Desktop, and VPN.
Manage users, security groups, and computers through Active Directory.
Prepare, maintain, and update procedures for logging, reporting, and monitoring desktop operations.
Maintain inventory of IT-related equipment.
Participate in ad-hoc projects.Requirements:

Bachelor's degree in Information Technology or Computer Science (or an additional year of relevant experience).
At least one year of IT and desktop support experience.
Proficiency with Office 365.
Experience supporting Windows, iOS, and Android devices.
Strong customer service skills, preferably in a high-volume support environment.
Solid understanding of Help Desk operations and processes.
Preferred certifications: A+, Network+, MCP, MCSA, CCNA.
Knowledge of DHCP, TCP/IP, and DNS.
Experience with Active Directory management.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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