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Reception Team Member

4 months ago

Brighton, United Kingdom IBIS Full time

Our mission at the Ibis Birghton is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you

As part of our team you can have:

- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

**As our next Reception Team Member, you**

Will be the ‘face of Ibis Brighton’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Will be the link between the different departments of the hotel to ensure a wonderful guest experience.

Will work proactively to ensure that guests’ needs are met in as timely a fashion as is possible.

Will be a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Will provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

Will maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Will maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy

Will use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Will attend to other duties as requested by Management and Supervisors.
**Qualifications**
Excellent communication and interpersonal skills.
Customer service skills.
Organisational skills.
Great attention to detail.
Good literacy, numeracy and IT skills.
**Additional Information**

**Benefits**:
If you will be part of our team you will gain opportunity to enjoy our benefits such as:
Free meals on duty and uniforms provided

Bonus break 2 complimentary stays in our hotels in UK

Accor F&B Discount at any Accor Hotel Worldwide

Accor Friends and Family Rates

Accor Development Program

**Salary**: Up to £12.00 per hour