Patient Services

2 weeks ago


Brighton, United Kingdom Broadway Surgery Full time

The following are the core responsibilities for the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Maintain and monitor the practice appointment system. Identify and book appointments and home visits Answer incoming telephone calls, transferring calls or dealing with the callers request appropriately.

Understand how to prioritise patients in need of urgent medical attention who present to reception in person or by telephone and direct them appropriately. Deal with requests from patients and clinical team members for emergency calls, following protocols and dialing 999 as required. Signpost patients to correct services Process incoming and outgoing mail Initiating contact with and responding to, requests from patients team members and external agencies Liaising with external agencies such as hospitals and community services Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary.

Process requests for information Manage all queries (including administrative queries) as necessary in an efficient manner. Monitor and maintain the reception area. Support all clinical staff with general tasks Assist with any other duties that may be required Support other reception and administrative staff, providing cover during staff absences.



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