Administrator - (Patient Care Advisor)

6 months ago

Brighton, United Kingdom Here Full time

Patient Care Advisors are the first point of contact for the people we serve.
They handle patient data and work within teams that belong to the overall service. They communicate and work with local GP practices, hospital and community staff and clinicians to get patients to the most appropriate services for their needs accurately and on time.

Sussex MSK Partnership Central helps people who are experiencing MSK (aka musculoskeletal, or muscle and bone) conditions by seeing them in the community, rather than in a hospital. It is an NHS service delivered in partnership between Here and Sussex Community NHS Foundation Trust.

This role sits within the Sussex MSK Partnership service and is employed by Here.

**Main duties and responsibilities
***:
**Patient Care Advisors are the first point of contact for the people we help, which means they**:
1. Ensure daily management of referrals from GP practices and other NHS providers. Working with providers to resolve queries and issues that arise through the Here process.

3. Assess and resolve patient queries concerning their referrals, appointments and diagnostic tests in a timely and professional manner.

4. Maintain data security and patient confidentiality by adhering to auditable Here processes and protocols.

5. Record information using a variety of computer and paper-based systems, including Here clinical and information systems. Ensure the accuracy and quality of data recorded using available reporting tools to check data quality.

**Data & Systems**:
**Patient Care Advisors work with data about our patients every single day, meaning they will**:
6. Use a range of computer and paper-based systems, including SystmOne and e-Referral Service (eRS), to contact patients, book appointments and send confirmation letters.

7. Manage patients through care pathways and provide clinicians with all necessary clinical notes prior to clinics. Action any subsequent follow up notes (such as writing clinic outcome letters, booking follow up appointments, dealing with DNAs), ensuring that clinic capacity is used as efficiently as possible**.**

8. Be responsible for proactively scheduling and maintaining MSK patient clinics to include first appointments, follow ups and telephone appointments.

9. Arrange appointments for diagnostic tests (such as x-rays) and liaise with the diagnostic departments to obtain results.

10. Support the Senior Patient Care Advisor in planning clinic capacity, working with clinicians and GP practices to arrange additional clinics when necessary, helping to ensure that adequate capacity is available to avoid delays.

11. Support GP practices where appropriate to provide training on Here processes and establish and maintain effective communication with GPs and practice staff, using persuasive and motivational skills where co-operation is require**.**

**Team & Culture**:
**Patient Care Advisors all belong to a bigger team that support each other, and because of that they**:
12. Work on own initiative, to plan time effectively, to multi-task successfully, and prioritise own workload on a daily basis, working autonomously within own work area seeking advice when appropriate.

13. Demonstrate a willingness to improve and set personal goals, and to show commitment to both their immediate and wider team.

14. Attend team meetings, regular briefs, one-to-ones and training sessions.

15. Train other members of staff as required on the core functions of Here and MSK services.

16. Are flexible to work a late shift once a week 11am to 7pm.

**Person Specification**:
E - Essential, D - Desirable

**Qualifications**:

- NVQ Level 3, Certificate of Higher Education and/or equivalent experience (E)

**Person Qualities**:

- Proven record of good timekeeping and attendance (E)
- Able to show an understanding of issues relating to equal opportunities (E)
- Skilful handling of situations with consideration for others (E)
- Able and willing to work flexible hours with a late rota (E)

**Experience and job-related knowledge**:

- Previous experience in an administrative role (E)
- Able to work with a professional team (E)
- Experience of customer care or similar service industry practises (E)
- Previous experience of using Word, Excel and Outlook (E)
- Able to comply with patient confidentiality and Data Protection requirements (D)
- Experience of patient administration systems and/or appointment booking systems (D)
- Experience of dealing with difficult conversations by telephone (D)
- Knowledge of principles of care e.g. First do no harm, and patient confidentiality (D)

**Skills**:

- Effective communication, both face to face and on the telephone with a range of
people in various situations (E)
- Excellent telephone manner, managing calls in a professional way (E)
- Good listening skills, with the ability to maintain focus, recognise distractions, and deal with them appropriately (E)
- Thorough approach to recording accurate information and data entry (E)

  • Msk Administrator

    7 months ago

    Brighton, United Kingdom Care Unbound Ltd ta Here Full time

    Job purpose Patient Care Advisors are the first point of contact for the people we serve. They handle patient data and work within teams that belong to the overall service. They communicate and work with local GP practices, hospital and community staff and clinicians to get patients to the most appropriate services for their needs accurately and on time....

  • Patient Service Advisor

    6 months ago

    Brighton, United Kingdom Practice Plus Group Full time

    Are you an **administrator **looking to make a difference? We are looking for Patient Services Advisors/Receptionists to join us in our practice based in the vibrant Brighton centre. This would be on a **permanent, full time **basis, falling between 8:00am - 8:00pm, 7 days a week. You would be the **first point of contact** for all patients at the practice....

  • Patient Service Advisor

    1 month ago

    Brighton, United Kingdom Practice Plus Group Full time

    Job summary Are you an administrator looking to make a difference? Are you looking for some additional weekend work? We are looking for Patient Services Advisors to join us in our practice based in the vibrant Brighton centre. This would be on a permanent  basis working hours on a 4 day working week . Please see the shift patterns for this...

  • Patient Administrator

    6 months ago

    Brighton, United Kingdom Page Personnel Full time

    Immediately Available - Strong Administrative experience **About Our Client**: Our client is based in Brighton and in the Public Sector and Government. As a Patient Administrator your responsibilities will include: - Act as first point of contact for patients. - Communicate with internal departments and service users. - To understand and implement trust...

  • Patient Care Coordinator Leader

    7 days ago

    Brighton, Brighton and Hove, United Kingdom Teladoc Health UK Full time

    Job SummaryTeladoc Health UK is a leading provider of virtual care products and services in the UK market. We are seeking a highly skilled Patient Administration Manager to join our team and drive operational excellence across our patient administration function. As a key member of our operations directorate, you will be responsible for leading, motivating,...

  • Patient Access Administrator

    6 months ago

    Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a self-motivated individual who is both flexible and versatile in their approach to work to join our excellent and friendly admin team. You must be able to work well under pressure and in challenging conditions. You will be a strong team player with good interpersonal skills who can also work without close supervision. You will possess a...

  • Patient Access Administrator

    2 months ago

    Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    Job overview We are looking for a self-motivated individual who is both flexible and versatile in their approach to work to join our excellent and friendly admin team. You must be able to work well under pressure and in challenging conditions. You will be a strong team player with good interpersonal skills who can also work without close supervision....

  • Patient Access Administrator

    6 months ago

    Brighton, United Kingdom NISI Staffing Full time

    Our Client from **Brighton, East Essex**, is looking for a **Patient Access Administrator (Radiology)**. **Pay: £12 - £13 Per Hour** **Contract: 3 Months with possible extension** **Hours: 37.5 Hours per Week** **Time: Monday till Friday** - ***PREVIOUS NHS EXPERIENCE IS ESSENTIAL**_ **Job Summary**: To provide administrative and clerical support to...

  • Nursing Professional

    1 week ago

    Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust... Full time

    Job Summary:">We are seeking a skilled General Nurse Practitioner to join our team at University Hospitals Sussex NHS Foundation Trust. As a key member of the A&E clinical team, you will be responsible for delivering high-quality patient care, ensuring the safety and well-being of our patients.About the Role:">This is an exciting opportunity for an...

  • Patient Care Specialist

    2 months ago

    Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £28,000 - £35,000

    beBee Professionals in Brighton is seeking a compassionate and experienced Registered Nurse to provide high-quality patient care and work collaboratively with our healthcare team to achieve the best possible outcomes for our patients.Key Responsibilities:Assess and monitor patient health, administering medications and treatments as required.Collaborate with...

  • Medical Secretary

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    We are seeking an experienced Medical Secretary to join our friendly and versatile Digestive Diseases secretarial team at the Royal Sussex County Hospital, Brighton. This role involves providing exceptional administrative support to our healthcare professionals and patients.">This Medical Secretary will be responsible for managing multiple tasks,...

  • Patient Care Assistant

    3 weeks ago

    Brighton, Brighton and Hove, United Kingdom Digitaltidewave Full time

    Join Our TeamDigitaltidewave is committed to delivering exceptional patient care and we are seeking a highly skilled Multidisciplinary Team Member to join our team. As a key member of our healthcare team, you will play a vital role in delivering high-quality patient care and supporting the practice nursing team.About the RoleThe successful candidate will be...

  • Receptionist and Administrator for Brighton Surgery

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Sussex Primary Care Limited Full time

    Job Title: Receptionist and Administrator for Brighton SurgeryThe Avenue Surgery in Brighton is seeking a highly skilled and experienced Receptionist/Administrator to join our team. As a Receptionist/Administrator, you will play a vital role in providing exceptional patient care and administrative support to our patients and staff.We offer a competitive...

  • Patient Care Coordinator

    5 days ago

    Brighton, Brighton and Hove, United Kingdom Boston Medical Center Full time

    About the Position:Boston Medical Center is committed to providing high-quality patient care, and we are seeking a dedicated Nursing Assistant to join our team.Main Responsibilities:Perform non-nursing functions that impact and contribute to quality patient care.Assist patients with daily living tasks, such as bathing, dressing, and using the bathroom.Help...

  • Administrator for The Avenue Surgery in Sussex

    4 weeks ago

    Brighton, Brighton and Hove, United Kingdom Sussex Primary Care Limited Full time

    About the Role:The Sussex Primary Care Limited is seeking a highly motivated and organized Receptionist/Administrator to join our team at The Avenue Surgery in Brighton. This permanent role offers the opportunity to work in a fast-paced environment, providing exceptional patient care and administrative support to our patients and staff.We offer a competitive...

  • Community Wellbeing Advisor

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Martlets Care Full time

    We are seeking a skilled and compassionate Community Wellbeing Advisor to join our team at Martlets Care. As a Community Wellbeing Advisor, you will be responsible for supporting adults of all ages in maintaining their independence and wellbeing in the comfort of their own homes.Martlets Care is committed to delivering exceptional home care services in...

  • Registered Oral Health Care Provider

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Bupa Dental Care Full time

    Bupa Dental Care is seeking a skilled and dedicated Dental Nurse to join their team in Brighton. This FTC position is available for 12 months and involves working 40 hours a week, Monday to Friday.About the JobIn this role, you will be responsible for providing patient care, preparing patients for procedures, and maintaining a clean and safe workspace. You...

  • Dental Care Assistant

    3 days ago

    Brighton, Brighton and Hove, United Kingdom Bupa Dental Care Full time

    Bupa Dental Care seeks a skilled professional to support our dental team in Brighton. This FTC 12 months opportunity offers a competitive hourly rate of £ an hour50,000 per annum, based on a 40-hour workweek.This role is ideal for a GDC-registered individual looking to expand their skills and experience in a dynamic environment. As a key member of our team,...

  • Advanced Patient Care Specialist

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Boston Medical Center Full time

    We are seeking a highly motivated Advanced Patient Care Specialist to join our ICU team at Boston Medical Center. In this key role, you will provide direct patient care to critically ill patients, working closely with nurses and other healthcare professionals to ensure optimal patient outcomes.The successful candidate will have one year of related technical...

  • Patient Service Coordinator

    1 week ago

    Brighton, Brighton and Hove, United Kingdom Zest Business Group Full time

    Job Purpose: We are looking for an experienced Optical Assistant to join our team at Zest Business Group. As an Optical Assistant, you will be responsible for a range of tasks including reception duties, appointment management, patient care, and optical administration. This is an excellent opportunity to work in a dynamic and supportive environment.Key...