Customer Service Representative

1 week ago


Rugeley, United Kingdom HollyField Personnel Full time

Join a dynamic team as a
**Customer Service Representative **at our award-winning and well-established company, known nationwide

**Job Type**: Permanent, Full Time

Location: Rugeley, Fully Office Based

Hours: Monday - Friday, 9.00am - 5.00pm

**What makes them stand out?**
- Employee discounts: Enjoy exclusive perks and savings
- Free on-site parking: Say goodbye to the stress of searching for parking spaces.
- Gym facilities: Stay fit and healthy with an on-site gym.
- Table tennis courts: Take a break and have some fun with colleagues during downtime.
- Soccer league: Embrace your competitive side and join their soccer league.
- Lots of social events: Join their vibrant community and build lasting friendships.
- Generous leave entitlement: Enjoy 20 days of annual leave, plus bank holidays, to relax and recharge.

**Your responsibilities will involve**
- Handling product enquiries
- Offering expert advice and guidance
- Resolving complaints professionally
- Coordinating deliveries to meet customer requirements
- Collaborate with internal departments and external partners, ensuring seamless operations

**What we're looking for**:

- Customer Service experience: You should have at least 12 months of prior experience in a similar role, demonstrating your expertise in dealing with customers effectively.
- Educational background: Minimum Maths and English GCSEs or equivalent, showcasing your fundamental skills.
- Tech-savvy: Excellent working knowledge of Microsoft packages (Word/Excel/PowerPoint), enabling you to efficiently navigate digital tasks.

**Skills that set you apart**:

- Stellar communication: Your exceptional verbal and written communication skills will shine, allowing you to connect with customers effortlessly.
- Organisational prowess: Your ability to evaluate and prioritise consumer needs will help us deliver to exceptional service.
- Proactive go-getter: With a 360° approach to task completion, you'll take initiative and drive positive outcomes.

Job Ref: ES192

We welcome applicants with various backgrounds, including experience as a Customer Service Team Leader, Supervisor, Manager, Project Manager, Complaint Handler, and more. Whether you've worked in a Contact Center, Call Center, or held administrative roles, your skills and passion for customer service are valuable to us.


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