Customer Service Supervisor Uk

6 months ago

Rugeley, United Kingdom AB Agri Full time

**Location**: Rugeley

**Shift**: Permanent - Monday to Friday 08:30 - 17:00

Are you a customer-centric professional with a passion for international trade? Do you excel at leading and motivating teams to deliver exceptional service? If so, AB Agri invites you to join us as a Customer Services Supervisor, specialising in export operations. As a prominent global agri-business, Premier Nutrition (part of AB Agri) is committed to driving sustainable agriculture and contributing to the global food security mission.

Premier Nutrition is part of AB Agri, we are dedicated to shaping the future of agriculture by providing innovative solutions and responsible practices.

The Customer Service & Export Supervisor is the primary contact for customers, responsible for ensuring the end-to-end order process is completed. You will also provide support for UK & International Customer Service Manager, managing team workload, driving operational and process efficiency improvements, escalating internal and external customer issues, and developing training for current UK & Export Coordinators and new recruits.

What you’ll be doing UK
- As the customer services supervisor for UK and Export you will play a crucial role in ensuring a seamless export process and superior customer experience.
- You will supervise a team of skilled customer coordinators, overseeing export documentation, coordinating logistics, and maintaining strong relationships with our global stakeholders.
- Provide backfill for Team Manager during absence
- Provide cover and always volunteer to assist team members to share workload
- Manage any cover required for UK & Export teams
- Train current UK & Export Coordinators and new recruits in Customer Service working processes
- Work collaboratively with Customer Service Management to effectively manage working processes and day to day activities.
- Develop strong working relationships with external customers both UK & Internationally
- Responsible for managing workload and team priorities
- Responsible for documentation relating to working processes and training
- Maintain the company’s AX database and keep customer details up to date where applicable
- Handle complaints in accordance with company procedures and implement preventative actions
- Carry out general administration/office duties, and produce routine and ad hoc reports as required
- Manage holidays and suitable cover to ensure business continuity

What you’ll bring
- A passion for ensuring a team pulls and works together
- Export experience is a must
- Proven experience in a leadership or supervisory role
- Excellent communication and interpersonal abilities, with a customer-centric approach to problem-solving
- Proficiency in using customer relationship management (CRM) software and Microsoft Office
- Detail-orientated, organised, and adept at managing multiple tasks in a fast-paced environment
- Driven by a desire to make a difference, willingness to constantly challenge yourself to improve every day, and celebrate success - for yourself or others

If you are passionate about export operations, dedicated to providing exceptional customer service, and eager to contribute to sustainable agriculture then this role is for you
- Premier Nutrition are a leading provider of vitamin premix to manufacturers of animal feed across Europe and Asia and offers expert advice to customers from some of the worlds leading nutritionists. We’re part of the AB Agri community of leading animal nutrition products and services businesses. Join us and support our work with customers around the globe to produce sustainable food for a growing population.

We are a growing, innovative business and we value diversity and different ways of thinking to keep moving us forward. AB Agri is an equal opportunity employer, assuring equal treatment to all. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people.

We are united by our family values that represent who we are, how we work together and how we help our customers.
- Pioneering - Curious, spirited and bold. We lead, the right way.
- Excellence - We seek excellence in all that we do.
- Growth - We create ways for our people and customers to thrive.

We are part of Associated British Foods (ABF), a diversified international food, ingredients and retail group.

AB Agri group politely requests no contact from recruitment agencies or media sales. We have a PSL and do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

**Rewarding your passion**

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.

**About us**

Premier Nutrition are a leading provider of vitamin premix to manufacturers of an

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