Customer Experience Manager

4 weeks ago

Harrogate, United Kingdom IMPRESSION RECRUITMENT LIMITED Full time

Outstanding opportunity now available to join an organisation in Harrogate that possess a fantastic story, loyal team and amazing customer reviews. They are experiencing continual growth, making them leaders in their sector both in the UK and overseas. Asa business they pride themselves on both quality and customer experience. With this in mind they are now looking to further excel by introducing a new**Customer Experience Manager**to the team which will enable the successful applicant to be part of a fast paced and energetic environment, whilst also gaining the opportunity to make a real impact within a very supportive culture.

**As the successful Customer Experience Manager your duties will include**:

- Design, implement your own Customer Experience structure to support the business
- Provide management support to the Customer Support team and offer guidance where required
- Implement processes to ensure the Customer Support team are able to handle queries in an efficient manner
- Improve customer satisfaction metrics and keep updated to ensure satisfaction doesn't faulter
- Working closely with multiple areas of the business to ensure these areas all support a positive customer journey with seamless and effective running at all times
- You will keep up to date with the website experience to ensure the customers are given the best possible journey
- Ensure the CRM function is utilised to its full potential
- Use your own initiative to improve processes and implement automated systems to ensure the most efficient ways of working

**Skills**:

- Strong background of utilising technology to drive process improvements and efficiencies
- Working knowledge of ZenDesk or similar tools would be advantageous
- Ability to work in a fast-paced environment
- Knowledge of managing inhouse and outsourced CE functions
- Experience with consumer business would be advantageous

An amazing opportunity for a Customer Experience Manager to make a real impact. Salary for the role will depend on experience offered by the successful applicant. Our client is looking to secure the very best talent and is willing to consider flexibilityfor the ideal option. If you have experience in a similar role with good technical understanding and problem-solving skills then don't miss out

**Express your interest today

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