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Customer Experience Specialist
3 months ago
We are searching for an enthusiastic individual with excellent communication skills to join a connected outsourced agency provider as a Customer Experience Specialist, based in Harrogate.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
- £23,400 per annum
- Monthly Bonuses
- 24 days holiday + Bank Holidays
- Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
- Hybrid working option (3 days in the office)
THE ROLE
The successful candidate will be responsible for supporting our client's automotive manufacturer dealer networks by managing service bookings and conducting post-service and sales follow up calls.
Key responsibilities include:
- Making outbound calls on behalf of dealerships to their customers to secure service bookings and sales appointments
- Confirming bookings with individual dealerships.
- Accurately updating customer information in the Customer Relationship Management (CRM) system.
- Working towards and achieving daily, weekly, and monthly targets and KPI's.
- Maintaining and strengthening the relationship between client and customer.
SKILLS & EXPERIENCE
Our ideal candidate will have effective communication skills, telephone confidence, a genuine ability to connect with individuals, and a commitment to delivering outstanding customer service. This role is likely to suit someone from a hospitality or retail background searching for a move into commercial environment.
Exceptional communication skills with an ability to build rapport and provide excellent customer service.
- An enthusiastic and self-motivated mindset.
- Organised with strong attention to detail and an ability to follow process.
- IT literate.
- Confident when communicating over the telephone.
- Are a UK resident and unrestricted right to work in the UK.
OUR CLIENT
Our client is a leading Brand Experience Agency offering tailored outsourced services to its diverse client base. They are motivated to elevate their clients' brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth.
This role offers a unique opportunity for an entry-level individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within a growing ethical business. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Lewis Ledger on the number listed on our website:
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.
