Digital Service Assistant

6 months ago

Manchester, United Kingdom Hill Dickinson LLP Full time

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.

Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.

**Job role**:Digital Services Assistant

**Hours**: Monday to Friday, 09:00 - 17:00 (35 hours per week)

As the winner of two Working Families’ awards for ‘Best UK employer for Flexible Recruitment 2022’ and ‘Best UK employer for Flexible Working Award 2020’, we are happy to consider flexible working opportunities to help you balance your work and home life.

**Team**: Facilities - Soft Services

**Location**:Manchester

**Benefits**: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here are some examples of what we offer:

- 25 days’ annual leave
- Birthday privilege day and Christmas shutdown
- Holiday buy, sell and carryover scheme
- 2 charity volunteering or pro bono days
- Flexible, agile and home working
- BUPA
- Permanent health insurance
- Flexible pension scheme
- Medicash
- EAP with access to counselling
- Enhanced family leave policies
- Access to 10 days fully subsidised emergency or back-up care per year
- Life assurance
- Annual travel season ticket loan
- Dress for your day policy
- Bespoke training and development opportunities
- Financial contribution towards home working equipment

**Role overview**
- Introduction to the role:_

You will be joining the Facilities Soft Services team which is part of the wider Facilities team which includes Hard Services and Facilities Management. You will be reporting in to the Digital Services Team Leader.

**Key responsibilities**:

- The preparation and scanning of incoming mail and associated items.
- Scan-back and archive scanning to the agreed guidelines as directed by needs of the businesses. Adhering to the relevant processes and quality standards.
- Live file scanning as part of reprographics duties as per the FE request.
- First line preventative maintenance and upkeep of departmental scanning hardware and software, ensuring uptime is kept to a maximum and regular quality checks for quality control.
- First line preventative maintenance and upkeep of varied office based equipment and operating systems.
- Present a professional image of the firm at all times and maintain a friendly and helpful manner when dealing with clients, potential clients and colleagues.
- Meet or exceed agreed SLA measures for internal customers.
- Maintain customer satisfaction/resolve queries/issues

**In addition this role will include**:

- Co-ordinating with various contractors and suppliers
- Ensure all internal and external queries are dealt with in a prompt and efficient manner
- Ensuring the office remains presentable and fit for purpose in all respects and at all times
- Assist with processing, distribution and despatch of inbound and outbound mail
- Routing of inbound and outbound E-faxes
- General portage of items between floors and offices
- Dealing with internal and external telephone enquiries
- Reprographics - including high volume copying and printing of documents and CD/DVD creation
- Supporting our Facilities Hard Services team when required.

**What are we looking for**:

- Essential_
- Scanning, post room and reprographics experience
- Experience and understanding of SLA’s
- Ability to work safely and unsupervised within Health and Safety regulations
- Excellent organisation skills with the ability to prioritise tasks and work under pressure
- Excellent IT and problem solving skills
- The ability to work as part of a team and independently
- Excellent customer service skills
- Good communication skills
- Willingness to work outside normal office hours if required
- Desirable_

Previous experience of providing Facilities Services within a legal environment

**Equality, Diversity and Inclusion**

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

**Disability Support**

**Values**

Trust - Respect - Innovation - Collabora

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