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Area Planner

4 months ago

Oldham, United Kingdom The Guinness Partnership Full time

**About the role**

This is a permanent, full-time vacancy, 8am-5pm Monday-Thursday and 8am-4pm on Friday. Hybrid working available 2 days in the Oldham office typically Tuesday & Wednesday and 3 days working from home. However **initially during training and induction the expectation is to be fully office based in Oldham **(typically 4 weeks min.)

You will be reporting to the Operational Support Manager and be responsible for the following:

- Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
- Maintain the scheduling system and provide internal and external customers with timely and accurate information.
- Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Work closely with the commercial team in relation to subcontractor’s purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
- Ensure compliance with GDPR regulations when processing customer data.
- Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored, and reported.

**Essential**:

- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Excellent oral and written communications.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Microsoft Office including Word and Excel.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Evidence of competency in a relevant trade
- Demonstrate the Guinness Behaviours.

**Desirable**:

- Experience of working with large volume data processing activities.
- Experience of scheduling work.
- Experience of working with subcontractors.
- Excellent organisation and time management skills.
- Experience of working with invoices / accounts.

**Interviews to take place on Thursday 9 **th **May 2024 at our Oldham office.**

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